Workflow assignments for Client Rep and Production/QA Team

1. Workflow assignments for Client Rep and Production/QA Team • The blue arrows indicate the primary flow of communication/production. • The red arrows indicate the secondary flow of communication/production, which goes into effect only when the PR1 needs to pass work along to the PR2. The red brackets indicate that the PR2 is not initially involved in any part of the process. • The green arrows and brackets indicate that the tech team is not a part of the process unless the client rep asks for their assistance. • In the event that the PR1 is out of the office, the PR2 becomes the PR1. • Note: When possible, the PR1 will inform the Client Rep of their expected time out of the office. An out-of office reply will inform any direct client to PR1 messages to the appropriate contact/s.

2. Flow of Communication for Client Rep and Production/QA Team (Cont’d) • Primary and Secondary assignments: • ITP QA – Eryn (Primary) Jason (Secondary) • FEMP QA – Eryn (Primary) Jason (Secondary) • VTP QA – Lawrence (Primary) Eryn (Secondary) • Biomass/BRDI QA – David (Primary) Eryn (Secondary) • NEPA Forms – Lawrence (Primary) • Broken Link Scans – Lawrence (Primary) Jason (Secondary) • Watch Fire Scans – Eryn (Primary) David (Secondary) • Web Trend reports – Eryn (Primary) David (Secondary) • Refacing – Jason (Primary) • Jr. CMS Admin – Jason (Primary) TBD (Secondary)

3. Standard Communication/Production Structure Client Tech Team Client Rep PR1 PR2

4. Communication/Production Structure #2(To be Used With Trusted Clients, at the CR’s Discretion.) Client Tech Team Client Rep PR1 PR2

5. Communication/Production Structure #3(To be Used With Semi-Trusted Clients, at the CR’s Discretion) Client Tech Team Client Rep PR1 PR2