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Compassionate Leadership

Compassionate Leadership. Grant Archibald Chief Executive. Peter Robson and Shep 2018. Ward 3 Team, Ninewells Hospital. First ‘Gold’ Award: Outstanding Team NHS Tayside STAR Awards 2017. What is a ‘Compassionate Leader’ ?. “Leaders who pay attention, understand, empathise and help”

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Compassionate Leadership

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  1. Compassionate Leadership Grant Archibald Chief Executive

  2. Peter Robsonand Shep 2018

  3. Ward 3 Team, Ninewells Hospital First ‘Gold’ Award: Outstanding Team NHS Tayside STAR Awards 2017

  4. What is a ‘Compassionate Leader’ ? “Leaders who pay attention, understand, empathise and help” Kings Fund

  5. Why Leadership? • Evidence shows that a positive leadership culture that engages and empowers staff results in: • Enhanced patient experience & outcomes • Fewer errors - teams with high engagement had 48% fewer safety incidents or errors • Lower infection rates • Lower mortality - high engagement produces 7% lower mortality rates • Absence & stress - highly engaged teams experience 37% less • Stronger financial management and efficiency • Gallup / Department of Health

  6. NHS Cultures for High Quality Care • Prioritising an inspirational vision and narrative – focused on quality of care • A commitment to effective, efficient performance - Clear aligned goals and objectives at every level with helpful feedback • Good people management and employee engagement – compassionate leadership • Continuous learning and quality improvement • Enthusiastic team-working, cooperation, partnership and integration • Via a values-based, collective leadership strategy Prof. Michael West

  7. Transforming Tayside

  8. Delivery Framework 2018-2023

  9. ‘If we want to create cultures of high-quality, compassionate care, then we need to have leaders who embody the value of compassion as part of their continually-improving, high-quality leadership.’ Prof. Michael West ‘Caring To Change‘ Kings Fund 2017

  10. To create better work environments, we have to start thinking about leadership in a different way. Compassion is an outcome of leadership. It emerges where we get the basics right and staff are able to thrive Leadership is not about power & status. Leadership is about awakening potential.

  11. The most important leader is not the Chief Executive. It’s the leader each of us see most often. You are the most important leader, for you model each day the behaviours and values that others see and experience

  12. Leadership is about empathy. It is about having the ability to relate to and connect with people for the purpose of inspiring and empowering their lives.

  13. Thank You

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