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Moving Government Services On-Line

Moving Government Services On-Line. Presentation to First Nations Connect Conference February 11 – 14, 2002 Thunder Bay, Ontario. Mathew Chan Project Director, Government On-Line Indian and Northern Affairs Canada. Background. October 1999 Speech from the Throne

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Moving Government Services On-Line

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  1. Moving Government Services On-Line Presentation to First Nations Connect Conference February 11 – 14, 2002 Thunder Bay, Ontario Mathew Chan Project Director, Government On-Line Indian and Northern Affairs Canada

  2. Background • October 1999 Speech from the Throne • Why Government On-Line? • GOL principles • client-centric • convenient and accessible • consistent • responsive • private and secure

  3. Government On-Line Migration Strategy Multi-jurisdictional Convergence Tier Three SeamlessGovernment Inter-departmental Service Transformation Tier Two Fully Enabled ESD Intra-departmental Channel Refinement Tier One On-Line Presence Single Business Line On-Line Access On-Line Initiation Real-Time Processing

  4. Government of Canada GOL Approach The Government On-Line initiative is: • Centrally co-ordinated, to achieve progress across the entire government • Collaborative across departments and agencies, and across jurisdictions, involving the private and not-for profit sectors • Transformative, by encouraging the re-engineering, consolidation and integration of services where it makes sense • Innovative, using proven best-of-breed technologies and private sector partnerships

  5. Citizen-Centred Service Delivery: Citizens First Model

  6. GoC Portal Gateways Subject Clusters Canada Site Canadians Canadian Business Non-Canadians Portal / Gateways / Clusters – No Wrong Door

  7. Highlights of Government of Canada GOL Efforts • Canada Site / Gateways / Clusters • Common look and feel • Policy development and governance • Secure channel and Public Key Infrastructure (PKI) • GOL Plans (28 departments & RCMP) • 194 key services covering all major programs, 164 with plans and 30 potential candidates • Emphasis on horizontality and service integration (e.g., subject clusters, CH G&C, FNITP, etc.) • Partnerships between departments are encouraged • Service for all Canadians – choice of channel, language and format For more information visit: www.gol-ged.gc.ca/rpt/rpt_e.asp

  8. Highlights of INAC GOL Efforts • Departmental GOL Plan (12 key services) • Departmental web site and contents • On-line systems for reporting Non-Registered On-Reserve Population (NRORP) and Housing and Infrastructure Assets (H&IA) • Indian Land Registry System (ILRS) • NORMIN digital contents • Data collection / reporting process rationalization • Aboriginal Canada Portal • First Nations and Inuit Transfer Payment (FNITP) project • Indian Registration System / Certificate of Indian Status (IRS / CIS) project For more information visit: www.ainc-inac.gc.ca/gol-ged/index_e.html

  9. Aboriginal Canada Portal Land Management Northern Natural Resource Management Northern Science & Technology & Circumpolar Liaison Northern Environmental Management and Protection FN & Inuit Transfer Payment Information Access and Services Natural Resource Management Indian Registration System / Certificate of Indian Status Environmental Management and Protection Community and Economic Development Aboriginal Employment Key INAC GOL Services On-line Partially on-line Not on-line

  10. First Nations and Inuit Transfer Payment Project • Implement a re-engineered Grants and Contributions business process that will assist in developing business and service standards and streamlining the back end business processes • Provide key on-line transactional services which include: • application for and approval of funding • scheduling and adjustment of cash requirements • transfer of funds • reporting – financial and non-financial • Provide a single-window venue, for payments and reporting, for the transfer of government funds to eligible recipients

  11. Assessment Report (includes recommendations and timeframes) Specific T’s & C’s or Development Plan Management Assessment Transfer Payment Management System Funding Agreement (type, duration, T’s & C’s as a result of Summary Report) Reporting Reviews & Evaluation (of recipients & components of process) Monitoring & Review (financial audits, non-financial statistics, program standards) Intervention (RMP’s) or Sign-Off Transfer Payment Management Accountability Framework

  12. PSE Nominal Roll Capital Housing Ec Dev Social NRORP Audits High Level View of FNITP Reporting / FN Reporting Guide On-Line CRM / Business Flow Partners / Clients Transfer Payment System Manager Data and Transaction Coordination CorporateData Warehouse Dept’l Financial System (OASIS) PWGSC SPS

  13. FNITP Project Business Drivers • From the client’s perspective: • One contract with Canada • One cheque • One set of reports • From an operational perspective • Take advantage of business process improvement and enabling technology to reduce the administrative paper burden and shift the emphasis to more client-centric “value-added” activities • From an accountability perspective • Establish a consolidated Management Accountability Framework that measures the effectiveness of all Government services to eligible recipients

  14. Indian Registry System / Certificate of Indian Status Project • Project Objectives: • To introduce a more secure Certificate of Indian Status to replace the existing Indian Status card • To modernize the existing legacy Indian Registry System for on-line transaction

  15. Proposed CIS Issuance Process • IRA verifies identity of individual and captures picture and signature • IRS authorizes the issuance of the CIS and the CIS is printed (HQ or Region) • The CIS is sent back to the IRA • IRA issues the CIS to the individual 4 1 3 2 IRS Web Server and Database

  16. IRS / CIS Project Business Drivers • Streamline registration business processes • Improve authorized user access to Registry information • Replace existing Status Card with secure and PKI capable card • Replace existing legacy system with secure on-line system

  17. Opportunities • Potential for sharing and exchanging ideas – creating networks • Technology can be used as a tool to maintain connections between communities, including on and off reserve • Cost-effective delivery of certain services to remote communities (e.g., education, health care) • Method of preserving culture and making culture accessible to those who have moved off reserve • Potential for economic development / marketing • Improvement of government business processes and service delivery to citizens

  18. Challenges • Sustainability / Competing Socio-Economic Priorities • People • Leadership involvement • Capacity building • Youth • Retention of trained people • Business • Streamline business processes • Service standards • Consistency of service • Information management (IM) • Change management • Technology • 7 / 24 service • Security • Rapidly changing environment • Standards

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