UNIVERSITY OF CAPE TOWN DEPARTMENT OF STUDENT AFFAIRS US DELEGATION - INTRODUCTION TO UCT / DSA

1. UNIVERSITY OF CAPE TOWNDEPARTMENT OF STUDENT AFFAIRSUS DELEGATION - INTRODUCTION TO UCT / DSA Presented by: Moonira Khan Executive Director: Student Affairs Moonira.Khan@uct.ac.za

2. CONTEXT (1) EXTERNAL SCAN • GLOBAL • Competition for resources, students, prestige and status • Increased focus on professionalization of services and staff • Specialization of student affairs as a recognized own field • Innovation opportunities for student affairs – an evolving sector • NATIONAL • ‘GLOCAL’ implications • Social context – 90: 10 scenario between poor and rich in South Africa • Increased social class divide • Skills development revolution – Matric revisited; ASGISA; JIPSA; SETAs; FETs; Private providers • Resource challenges and competition for education grants • Financial grants being revisited and remodeled • Social context – 10:90 gap between rich and poor in South Africa • Democratic and developmental state

3. CONTEXT (2) EXTERNAL SCAN • HE LANDSCAPE • Legislation, policies, position papers, strategies (specific and generic); • Transformation challenges for shift towards an ‘Open Society’; • Changes in student politics and governance; • Pressures on the collegial culture • Context of South Africa as a developmental state • TENSIONS • Staff ‘class’ divides – academic, administrative, support, professional, technical etc. • Tensions regarding ‘student development by academic and student affairs • Inside / Outside classroom teaching, learning and development • Curriculum / Co-curriculum activities

4. CONTEXT (3) EXTERNAL SCAN • INTERNATIONAL AND NATIONAL – STUDENT AFFAIRS SECTOR • INTERNATIONAL, NATIONAL AND LOCAL LESSONS • CLEAR PURPOSE AND DIRECTION – DESCISIVE CULTURE • INCONSISTENCY IN FORM AND STRUCTURE ACROSS INSTITUTIONS • AMBIGOUS GOALS - CORE BUSINESS ? OPERATING CULTURE? • RESOURCING PRESSURES – ROI IN CURRENCY AND VALUE • NEED TO STRENGTHEN A COMMUNITY OF PRACTICE • STRENGTHEN RELATIONSHIP WITH STUDENT CONSTITUENCY • IDENTIFY GOOD PRACTICE AND MARKET • PROFESSIONALISATION AGENDA

5. CONTEXT (4) INTERNAL SCAN • INSTITUTIONAL • Strategic: vision, mission, goals, objectives • 7 higher-level planning objectives • VC’s 10 Point Plan • 5 Action Guides • Legislation • Policies, procedures • Relevant position papers, research, and source documents • Operating culture – ‘the way things get done around here’ • Pressures for a changing culture – ‘the way we ought to do things’ • Leadership and strategic direction

6. CONTEXT (5) INTERNAL SCAN – DSA • POSITIONING DSA Change in strategic direction and organizational orientation – placing students at the center. • VISION A student centered approach, responding to the whole student, enabling academic success and good citizenship. • MISSION A student centered service for all students, striving to serve the whole student through developmental initiatives that contribute to a positive student life experience, academic success and good citizenship. • VALUES To engage with all and practice through valuing mutual respect, trust, integrity, transparency and excellence. • PHILOSOPHY Striving for excellence based on a developmental philosophy and practice that seeks to give students a positive student life experience at the University of Cape Town.

7. CONTEXT (8) REPOSITIONING STUDENT AFFAIRS • Gear approaches, programmes and programmes to enable students to be resourceful citizens who gain personal, functional, and political skills in preparation of the pathways to their life journey • Revise student development initiatives to embrace the challenges and shifts needed towards developing leadership for an open society. • Promote student life experience, academic experiences, and successful outcomes • Institute a culture of a student service-centered • Constantly strive for service renewal and improvement with a student focus as centre stage • Lead by developing an informed staff corps and en empowered team

8. University of Cape Town Vice Chancellor Prof. N Ndebele Student Development & Services Department Deputy Vice Chancellor Prof. T Nhlapo Deputy Vice Chancellor Prof. T Nhlapo Executive Director Ms Moonira Khan Personal Assistant Ms R. Abdullah Special Assistant Mr J. September Finance & Operations Manager Ms S. Ntshongwana Disability Unit Ms R. Popplestone Discrimination & Harassment Office Mr F. Botha HIV / AIDS Unit Ms C. Volks Sport & Recreation Mr J. Donald Student Psychological Services Ms R. Strauss Student Development Office Ms E. Goliath Student Health Services Dr C. Landon Student Housing & Residence Life Dr I. Mackintosh Student Information & Orientation Centre Ms S. Naidoo Treasury Department Mr G. Anderson Undergraduate Funding Office Ms T. Salasa

9. University of Cape Town Vice Chancellor DEPARTMENT: STUDENT AFFAIRS [DSA] Department of Finance Deputy Vice Chancellor • Finance Manager Executive Director • Office Manager • PA • Section: Policy, Planning, Research Director: Student Funding & Administration Director: Student Wellness Service & Disability Service Director: Student Housing & Residence Life Director: Student Development • STUDENT GOVERNANCE & LEADERSHIP • Student Governance • SRC Leadership Development • SRC Secretariat & Administration • STUDENT WELLNESS SERVICE • Student Health Promotion • Student Clinical Services • Student Health Administration • STUDENT FINANCIAL AID • Financial Aid Policy & Protocols • Financial Aid Practice • Funding Administration • STUDENT HOUSING • Operations • Administration • Housing: On & Off Campus • - • STUDENT ORIENTATION & ADVOCACY • Student Orientation: U&PG students • Student Advocacy • Student Advisors • ADMINISTRATION • Administration (General & Legal) • Risk Management • Procurement Administration • Personnel Administration • IT Administration • DISABILITY SERVICE • Support Services • TCATS & Assistive Technology Services • Academic & Developmental Support • Advocacy & Promotion of equity • Access support • STUDENT RESIDENCE LIFE • Wardening • Student Development: Residents • Student Governance: Residents • Student Cultural and Social Services • STUDENT LIFE & DEVELOPMENT • Day House (Campus Life) • Societies, Clubs, & Development Agencies • Administration Support Service • STUDENT SPORT & RECREATION • Sports • Recreation

10. CONTEXT (9) • SCOPE • Service to the UCT student population • PURPOSE • Serve student best interests through the DSA. • Contribute to student equity, access, recruitment, throughput, retention, academic success and a positive student life experience • Add value to the student as person and as citizen • STRAGIC CONTEXT AND FRAMEWORK • International, national, regional, socioeconomic and HE context • History, socio-economic context • Legislation, policies, and procedures • Student politics • Student governance

11. CONTEXT (14) OPPORTUNITIES • INCREASE STUDENT FINANCIAL AID OFFERS – EQUITY AND ACCESS • MARKETING AND COMMUNICATION OF OFFERINGS BY DSA • FORMALISE RELATIONSHIPS WITH FACULTIES • SUPPORT ESTABLISHMENT OF DAY HOUSE SYSTEM FOR DAY STUDENT • RESEARCH STUDENT DEVELOPMENT MODELS TO GUIDE SERVICE PLANNING AND DELIVERY

12. CONTEXT (15) CHALLENGES • STUDENT DEVELOPMENT MODEL • MOU / MOA – FOR DEVELOPMENT COLLABORATION • SUPPLY AND DEMAND FOR FINANCIAL AID • SUPPLY AND DEMAND FOR STUDENT HOUSING • ESTABLISHING APPROPRIATE BENCHMARKS FOR SERVICE EXCELLENCE

13. CONTEXT (16)STUDENT DEVELOPMENT CLUSTER (1) CLUSTER 1: STUDENT DEVELOPMENT (1) • STUDENT GOVERNANCE & LEADERSHIP • EXECUTE RC ELECTIONS IN 2007 • DEVELOP AND IMPLEMENT SRC LEADERSHIP DEVELOPMENT PROGRAMME • DEVELOP STUDENT DEVELOPMENT FRAMEWORK • COLLABORATE WITH FACULTIES IN SUPPORT OF STUDENT DEVELOPMENT INTERVENTIONS • STUDENT ORIENTATION & ADVOCACY • PROVIDE ORIENTATION FOR UNDERGRADUATE FRESHERS • PROVIDE ORIENTATIO FOR POSTGRADUATE STUDENTS • DEVELOP ORIENTRATION FRAMEWORK TO GUIDE ORIENTATION INTERVENTIONS • DEVELOP STUDENT LEADERS AS MENTORS FOR NEW STUDENTS

14. CONTEXT (17) STUDENT DEVELOPMENT CLUSTER (2) CLUSTER 1: STUDENT DEVELOPMENT (2) • STUDENT LIFE & DEVELOPMENT • CONSIDER SRC PROPOSAL FOR DAY HOUSE • IDENTIFY VENUE AND BASIC RESOURCES TO ESTABLISH THE FIRST DAY HOUSE FOR DAY STUDENTS • DEVELOP GOVERNANCE FRAMEWORK FOR ADMINISTERING RESOURCES TO STUDENT DEVELOPMENT ORGANISATIONS • STUDENT SPORT & RECREATION • PROVIDE ANTI-DOPING EDUCATION INTERVENTIONS FOR STUDENTS USING SPORTS FACILITIES • DEVELOP GOVERNANCE FRAMEWORK FOR WEIGHTS CLUB • IMPROVE EQUITY PROFILE THROUGH ALLOCATION OF SCHOLARSHIPS IN SPORTS • EHANCE SOCCER FACILITIES • GEAR UP FOR 2010 FOR STUDENT BENEFIT AND 3RD STREAM INCOME

15. CONTEXT (18)STUDENT WELLNESS SERVICE & DISABILITY SERVICE CLUSTER CLUSTER 2: STUDENT WELLNESS SERVICE & DISABILITY SERVICE • STUDENT WELLNESS SERVICE • MEET COMPLIANCE REQUIRMENTS FOR A PHC SERVICE • DEVELOP COST CENTERED SERVICE DATA FOR PLANING AND DECISIONS • DEVELOP AND UPDATE STANDING OPERATING PROTOCOLS TO GUIDE PRACTITIONERS • PROVIDE HIV/AIDS CLINICAL INTERVENTIONS TO STUDENTS NEEDS • DEVELOP STRATEGY FOR HEALTH PROMOTION INTERVENTIONS • MAINTAIN SERVICE INTEGRITY FOR CLIENT CONFIDENTIALITY • DISABILITY SERVICE • PROVIDE SUPPORT SERVICES FOR STUDENTS WITH DISABILITIES • GUIDE DAY HOUSE SRC LEADERS TO EQUIP FACILITY FOR ACCESS BY ALL DAY STUDENTS • CONDUCT A SITUATIONAL ANALYSIS REGARDING HEARING IMPAIRED STUDENTS NEEDS AND PROPOSE RECOMMENDATIONS • PROVIDE ADVOCACY AND SUPPORT ON MATTERS OF DISABILITY SO AS TO PROMOTE A HUMAN RIGHTS CULTURE FOR ALL

16. CONTEXT (19)STUDENT HOUSING AND RESIDENCE LIFE CLUSTER CLUSTER 3: STUDENT HOUSING AND RESIDENCE LIFE • STUDENT HOUSING • FACILITIES MANAGEMENT • STUDENT HOUSING PROVISION • SUPPLY AND DEMAND CONSIDERATIONS • STUDENT HOUSING ADMISSIONS POLICY • STUDENT HOUSING ALLOCATION INFORMED BY FACULTY ACADEMIC OFFERS • ACCOMMODATION UTILISATION – BETWEEN SEMESTERS • STUDENT RESIDENCE LIFE • ENABLING THE ACADEMIC ENTERPRISE • PROGRAMMING – WHOLE STUDENT AS INDIVIDUAL • PROGRAMMING – STUDENT AS PART OF COMMUNITY / CITIZENSHIP • PROGRAMMING – ORIENTATION, LIFE SKILLS, ACADEMIC, LEADERSHIP • PROGRAMMES – CIVIC EDUCATION, AND DEVELOPMENT, OPEN SOCIETY • DIVERSITY INTERVENTIONS - BUILDING /STRENGTHENING DIVERSITY OF STUDENT COMMUNITY • ENRICHMENT PROGRAMMES – SOCIAL, RECREATION, CULTURAL • SUPPORT STRUCTURE – ACADEMICS, PRACTITIONERS, OPERATIONS STAFF

17. CONTEXT (20)STUDENT FINANCIAL AID AND ADMINISTRATION CLUSTER • CLUSTER 4: STUDENT FUNDING & ADMINISTRATION STUDENT FINANCIAL AID • ACCESS AND EQUITY • FINANCIAL AID AS ENABLING TOOL • NATIONAL STUDENT FINANCIAL AID SCHEME (NSFAS) • UCT FUNDING • OTHER: SPONSORSHIP; LOANS AND BURSARIES • POLICY REVIEW: .e.g. citizens / permanent residents; funding model; merit; • INTERFACE WITH : ADMISSIONS, FACULTIES, OTHERS ADMINISTRATION • STRENGTHENING DSA • SYTEMS, POLICIES, PROCEDURES, • AUDIT / REVIEWS • COMMUNICATION • PUBLIC INTERFACE

18. THANK YOU!