The Transforming Trends of CRM For a Better World of Customer Experience

1. The Transforming Trends of CRM For a Better World of Customer Experience Once upon a time….(no we are not writing a long phrased story), so sit back and relax. However, there was a time when sales were just a barter system between two people. The goods were rather exchanged for different products than for money. Thus, there was little scope for fulfilling the specific demands of the customer. But as time descended, business units started knowing the specific demands of their customers. Within no time, the digital platform came cutting through the winds. This brings us to the modern word for the customer needs; i.e Customer relationship management. Quite a fancy term, isn’t it?

2. At this stage, the ​Drupal development company​ has catered the management of extensive customer data. It begins right from knowing the contacts, activities to the relationship between business and the audience. A business particularly stands on the pillars of customer satisfaction. In this crucial time of understanding the audience, CRM is the best thing that has happened to business units. Remember, the process of CRM keeps evolving. And so, we are here to throw some lights on the CRM trends to revive the customer experience. Here’s a glimpse to everything you should know. Mobile CRM: A smartphone technology Ever since we know mobile has entered the market, every tiny thing has been served in the power of hands. CRM is a well-written concept that seeks tremendous exposure from the mobile platform. Typically, one can say that the smartphone is the modern face of Customer experience. Believe us more, after reading the following set of statistics. 65% of salesperson​ achieved the target through mobile CRM as compared to 22% of traditional CRM users.

4. These software statistics tell us that the mobile platform will drive into a better future of CRM driving all the expectations of the customer. Breakneck of AI-powered CRM Undoubtedly, AI is a flouring future of the tech-oriented world. Imagine, the power of the same artificial intelligence in knowing the customer needs and improving their experience. One among the powerful adaptation is the voice technology, that directly links with the mobile platform. We all know voice assistants are grace and craze of the search engine. Nonetheless, the future of CRM is thriving with AI. As by the end of 2021, we can expect global business revenue of $1.1 trillion, says a report by ​Salesforce​. The Glitz and Glamour of IoT CRM IoT is the light that will direct the entire system of CRM to new possibilities. The integration is for enhancing the customer experience by introducing factors like report generation, driving of sales, and improvisation in the work environment. The treasure trove of IoT CRM is that ​IDC predicts​ the revenue to surpass $1.7 trillion by the end of 2019 itself. This list of CRM trends does not end here, there are numerous innovations possible to dive into a better CX. Keep exploring and improving the business for the betterment of consumers. For expert rated services in the field of CRM ​hire drupal developer​, the CRM core module is one of their key aspects.