Support Services Department- Leadership Teams

1. Support ServicesDepartment- Leadership Teams Involving Everyone in continuous improvement!

2. Agenda(not necessarily in that order!) • Who? • What? • When? • Why? • How?

3. Why? What support services department leadership teams? What’s the purpose? What’s the objective?

4. Two Objectives 1.) Make the department work better And 2.) Make the department a better place to work

5. Random Acts of Improvement Aim of the Department Goals and Measures Aligned Acts of Improvement Aim of the Department Goals and Measures

6. what? What will support services department leadership teams do? What’s the purpose? What’s the objective?

7. Department Leadership Team Outcomes • Department Plan on a Page • Connecting support service departments to the strategic plan • Department Balanced Scorecard • Using data to identify opportunities for improvement and monitor progress of the department plan on a page • Implementing a department data display • Continuous Improvement • Use quality tools and process to seek stakeholder input and drive improvement within the department

8. Show me some examples!!! Examples: Department Plans on a Page Department Data Display Department Quality Tools and Processes

9. Your Department Mission Customized for Suppor service departments! Your Department SMART Goals

11. Food and Nutrition

12. Food and Nutrition Data Display

13. Food and Nutrition SMART Goal #1: By June 2009, evaluate and create quality standardize NutriKids recipes for all levels.

14. Custodial/Maintenance Survey

15. Transportation • SMART Goal #1 • To decrease the number of Transportation Department preventable accidents by 10% on an annual basis by evaluating the following accident criteria; • Time of day • Time of year • Location • Reason – Accident Type

16. Transportation Preventable Accidents Number of Accidents

17. Transportation Your Opinion Matters* Maximum score = 5 Respondents = 78 Good • Are you satisfied with the quality & effectiveness of the department? • Are your safety concerns addressed timely & satisfactorily? • Are you satisfied with communication between staff and management? • Are your student concerns addressed timely & satisfactorily? *First annual survey conducted 11-26-07

18. Transportation Your Opinion Matters* Number of Responses • Have you been adequately trained to fulfill employment responsibilities? • Do you feel you could benefit from additional training? *First annual survey conducted 11-26-07

19. Technology Department

20. Who? What support services department leadership teams? What’s the purpose? What’s the objective?

21. Who will participate? • Teams are organized by support service department: • Custodial • Food Services • Transportation • Technology • Each department will have a Department Leadership Team (representatives from the department) • All employees within the department will provide input and feedback to the Department Leadership Team

22. Department Leadership Teams

23. 2010-11 Department Leadership Teams • Maintenance • Jim Everett • Kathy Johnson – DMS • Charles Berkley – BES • Pat Hoevelmann – DVMS • Walt Abel – DHS • Bill Wade – RES • Tom Atkinson - DHS • Cafeteria • Lisa Leitner • Kathy Gullette – BES • Norma Meyer - DVMS • Diana Fry - DMS • Lisa Wetzel - DHS • Kathy Holtman - DHS • Transportation • Bill Schroeder • Judy Sunderland • Larry Shipman • Mike Sprecher • Technology • Matt Jensen • John Wethington • Angie Connor – BES/DGS • Angie Stancil – DHS • Chip Wooden - DMS

24. When? What support services department leadership teams? What’s the purpose? What’s the objective?

25. When will meetings occur? • August 16th, 2010 • 10:30 am-11:30am @ DHS • September 8th, 2010 • 11:00am – 4:00 pm (location TBD) • November 12th, 2010 • 1:00pm – 4:00pm (location TBD) • January 14th, 2010 • 1:00pm – 4:00pm (location TBD) • April 15th, 2010 • 1:00pm – 4:00pm (location TBD)

26. how? What support services department leadership teams? What’s the purpose? What’s the objective?

27. How will all this be accomplished? Department Leadership Teams will: • Model and demonstrate teamwork, collaboration and shared leadership within their team • Set and communicate direction within the department • Practice continuous improvement within the • department through quality tools and processes • Constantly seek input from all employees within the department (and customers outside the department) to ensure the “Voice of the Customer” is heard

28. How can I follow the progress? • Department Leadership Teams will provide updates throughout the year to all employees within the department • Visit the website for more information… www.dunlapcusd.net Click on “Strategic Planning”

29. Support ServicesDepartment- Leadership Teams Involving Everyone in continuous improvement!