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Support Services Department- Leadership Teams

Support Services Department- Leadership Teams. Alignment: Setting and Communicating Direction. Outcomes/Purpose. To align departments to the District plan To empower Department Leadership Teams (DLTs) to set and communicate direction within their department

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Support Services Department- Leadership Teams

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  1. Support ServicesDepartment- Leadership Teams Alignment: Setting and Communicating Direction

  2. Outcomes/Purpose • To align departments to the District plan • To empower Department Leadership Teams (DLTs) to set and communicate direction within their department • To create a department “Plan on a Page” that aligns/guides the work of the department

  3. Two Objectives 1.) Make the department work better and 2.) Make the department a better place to work

  4. Today’s Agenda • Sharing: Discuss the roll-out of the plan on a page • SMART Goals; getting focused • Data Displays; measuring progress • Planning Next Steps; where are we going next?

  5. Why the “Plan on a Page”? Tell me one more time…

  6. How “effective” can a department be when employees don’t know what the “Wildly Important Goals” are?

  7. Random Acts of Improvement Aim of the Department Goals and Measures Aligned Acts of Improvement Aim of the Department Goals and Measures

  8. Plan Roll-Out • Have you completed the roll-out yet? In not, when? • What process was used to share the plan with employees? • Plus: What worked well? • Delta; What would you do differently if you could? • What are your teams next steps with the plan on a page?

  9. Now What? What do we do with the Plan on a Page?

  10. Connect the front line to the goals • Each work group needs to know how their work aligns • SMART goals for each work group to the Plan on a Page goals

  11. What Are SMART GOALS? • Specific, strategic • Measurable • Attainable • Results-oriented • Time-bound

  12. Customer Satisfaction • Ensure customer satisfaction • Serve our customers in a timely fashion • Continually improve customer satisfaction SMART Goal • By July 2008, increase response time to Important work orders to an average of 4.1 as measured by the customer follow-up survey.

  13. Serve our customers in a timely fashion Serve our customers in a timely fashion Define it! Key Measures! Set Target!

  14. Important Work Orders 5 point response scale and an average Six months to study & implement changes Average score of ….. July 2008 By July 2008, increase response time to Important work orders to an average of 4.1 as measured by the customer follow-up survey.

  15. Customer Satisfaction • Ensure customer satisfaction • Serve our customers in a timely fashion • Continually improve customer satisfaction SMART Goal • By July 2008, increase response time to Important work orders to an average of 4.1 as measured by the customer follow-up survey.

  16. Data Display Example SMART Goals Data Displays SMART Goal #1 SMART Goal #2 SMART Goal #3

  17. Technology Data Center

  18. Q.1: I had the necessary tools, resources, and\or training to be effective\efficient in completing my work today. Q.2: I could effectively serve my customers today within the parameters of our existing policies, procedures, and roles. Q.3: I received timely and appropriate communication as needed from my team and\or supervisor to complete my work today. Q.4: I received timely and appropriate communication from other Technology members to complete my work today.

  19. Special Services Data Center

  20. Questions & Comments? • Evaluate today’s meeting using the Plus/Delta • Second page- help us plan for next year

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