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Importance of Communication Skills

Importance of Communication Skills. By: Donald Gilman & Ben Culpepper. May 2007. The Purposes of Communication. To inform To influence To express feelings. Three Forms of Communication. Output-based communication: all forms of speaking and writing

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Importance of Communication Skills

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  1. Importance of Communication Skills By: Donald Gilman & Ben Culpepper May 2007

  2. The Purposes of Communication • To inform • To influence • To express feelings

  3. Three Forms of Communication • Output-based communication: • all forms of speaking and writing • Input-based communication: listening and reading • Nonverbal communication: physical behaviors such as gestures and body language

  4. The Communication Process • Situation: • when and where communication takes place • 9 • Message: • whatever is intended to be communicated by one person to another • 9 • Sender: • the person who wishes to send the message to someone else • 9 • Channel: • the means by which the sender chooses to communicate the message

  5. The Communication Process Continued.. • 9 • Receiver: • the one for whom the message is intended • 9 • Feedback: • the way the receiver responds to the message • 9 • Interference: • anything that hinders the sender from making the message understood

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