FMCSA Portal

1. FMCSA Portal Enforcement: Online Self Service Account Management Prioritization Phase I Release, December 2010 v1.0

2. Training Objectives • Overview of Enforcement Online Self Service Account Management • Requesting a forgotten password • Requesting a forgotten User ID • Unlocking a locked FMCSA Portal account • Changing a password

3. Introduction to Online Account Management • The FMCSA Portal provides online self service account management • Online Account Management: • Reduces the number of calls made to Technical Support • Notifies users when a password is going to expire • Provides the ability to change a password before it expires • Provides the ability to reset a forgotten password • Provides the ability to request a forgotten User ID • Provides the ability to unlock a locked FMCSA Portal account

4. Forgotten Passwords • Click Forgot your password? on the FMCSA Portal login page if you have forgotten your password • To reset your password • Enter your User ID • Click the Submit button • Once your User ID has been verified, answer the Security Identification questions previously provided on the Account Request Form • Enter your New Password twice to confirm accuracy. • Click the Submit Request button to finalize the password reset • A confirmation screen is presented for the Forgotten Password Request

5. Forgotten User IDs • Click Forgot your User ID? on the Portal login page if you have forgotten your User ID • To request your User ID • Enter your Email Address • Click the Submit button • Once your Email Address has been verified, answer the Security Identification questions previously provided on the Account Request Form • Click the Submit Request button to finalize the User ID request • A confirmation screen is presented for the Forgot User ID Request • You will receive an email, with your User ID

6. Unlock Account Request • Click Need to Unlock your Account? on the Portal login page if your FMCSA Portal account has been locked • To unlock your account • Enter your User ID • Click the Submit button • Once your User ID has been verified, answer the Security Identification questions previously provided on the Account Request Form • Click the Submit Request button to finalize the unlock account request • A confirmation screen is presented for the Unlock Account Request

7. Changing Passwords • Click the Change Password link in the FMCSA Portal to change your password • Be prepared to enter both the old and new passwords • Passwords must adhere to the following rules: • A minimum of 8 characters which includes three of the following four: • upper case alpha • lower case alpha • numeric • special characters • Cannot repeat one of the last 5 passwords used

8. Review • Forgotten passwords can be reset online via the FMCSA Portal login page by providing a valid User ID and answering Security Identification questions provided on the Account Request Form • Forgotten User IDs can be reset online via the FMCSA Portal login page by providing a valid Email Address and answering Security Identification questions provided on the Account Request Form • Locked FMCSA Portal accounts may be unlocked by by providing a valid User ID and answering Security Identification questions provided on the Account Request Form • Passwords can be changed at anytime from within the FMCSA Portal

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