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February 4, 2014

February 4, 2014. “Leaders Guide to Radical Management” for DevOps with Steve Denning Week 2 – Shift #1: From shareholder value to customer delight. Background and Intros for New Participants. … a moment to get a fresh cup of coffee for previous participants. The DevOps Community: Two Parts.

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February 4, 2014

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  1. February 4, 2014 “Leaders Guide to Radical Management” for DevOps with Steve DenningWeek 2 – Shift #1: From shareholder value to customer delight

  2. Background and Intros for New Participants … a moment to get a fresh cup of coffee for previous participants

  3. The DevOps Community: Two Parts DevOps Site • developerWorks site • High-quality content • Articles, tutorials, white papers • Links to community, social JOIN HERE DevOps Community • Connections Community; Highly Collaborative • Content is “work in progress” • Work groups – issues – tangible outcomes • Discussion groups, book clubs

  4. New News for the week of February 3, 2014 • DevOps in the Enterprise Survey • Maps characteristics - to performance - to practices and principles • Survey is ready for a test drive. We will be looking for reviewers soon. • Send email if interested • Gregg Gibson of FamilySearch is presenting on March 6 11-12 ET • Gregg’s focus at FamilySearch is development of Platform as a Service on Amazon Web Services and driving adoption of PaaS and continuous delivery across the organization. • Gene Kim – DevOps Author and Enthusiast, Date TBD • Dibbe Edwards –VP of Rational Development, Date TBD • Innovate 2014 Submissions due Feb 7 • Agile and DevOps Topics, submit proposal

  5. Today’s Session: Week 2 – Shift #1: From shareholder value to customer delight • February 4, 2014 • The shift from making money to delighting customers • The end of sustainable competitive advantage • The shift from strategy focused on coping with competition to strategy focused on adding value to customers • The imperative of continuous innovation • Measuring customer delight • Background reading • LGRM Chapter 4. Delighting Clients • Maximizing Shareholder Value - The dumbest idea in the world • What killed Michael Porters Monitor Group? The One Force that Really Matters • It's the Official End of Competitive Advantage • Is Delighting the Customer Profitable? • The Relative NPS Trap: Why Philips Isn't Delighting Customers

  6. Acceleratesoftware delivery – for faster time to value Balance speed, cost, quality and risk – for increased capacity to innovate Reduce time to customer feedback – for improved customer experience What does Delighting Clients have to do with DevOps?DevOps: An enterprise capability for continuous software delivery that enables clientsto seize market opportunities and reduce time to customer feedback Communication, Collaboration, Integration “Individuals and interactions over process and tools” and “Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.” – Agile Manifesto

  7. Steve Denning and The Leaders Guide to Radical Management Recognized as HBR Top 200 Business Thought Leader Best-selling author Forbes contributor

  8. The Meaning of Work "Producing...things...is deadening, dispiriting, soul destroying." Delighting clients makes work meaningful.

  9. Scaling Delight in the Modern Economy Set the Goal Reinforce with action Measure

  10. Making Money is the Result, Not the Goal

  11. Book Discussion: Do we have the right goal? Does your team or organization’s vision statement put the client first? Does your vision statement align with your goals?

  12. Article:The Dumbest Idea In The World: Maximizing Shareholder Value Is there a conflict? How does an org resolve the conflict?

  13. Part 2: Practices

  14. Book Discussion: The 9 Practices for Delighting Clients

  15. Article: Is Delighting the Customer Profitable?

  16. Summary • Thanks for participating! • We are sending out a very short survey on this session and really would like to get your input and feedback • Please join the DevOps Community • See you next time! • Shift #3: From controlling individuals to enabling self-organizing groups • February 11, 2014  • 12:00-1:00 p.m. EST (GMT-5) • 9-10:00 p.m. EST (GMT-5)

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