UPRR: A Learning Organization

1. UPRR: A Learning Organization Emma L. Cartwright MSM 620 September 22, 2013

2. Agenda • UPRR Corporate Learning Goals • Company-wide Programs • Program Examples • Learning Organization Progression: UP • Marketing and Sales Learning Goals • Program Examples • Key Points

3. UPRR Corporate Learning Goals • Safety • Service • Productivity • Employee Engagement • Continuous Improvement • Knowledge Transfer and Standard Work

4. Programs • Courage to Care • The UP Way • Management Development Program • Communicating for results • Variety of Training Classes • Required for the job • Optional for the job

5. Safety: Courage to Care • The Badge of Courage is a coat of arms, embodying what we are fighting for – for each of us to go home safe. • When you wear the badge, it is a visible sign of your commitment to correct an unsafe situation, and that in turn, you will accept any feedback that may be given to you.

6. Problem Solving 5S The UP Way: Employee Engagement Standard Work • Focus on improved safety, service, productivity • Solve problems at their root cause • Foster culture of continuous improvement • Build efficiency and predictability Visual Management Employee Involvement Value Stream Mapping (VSM)

7. The UP Way: Knowledge Transfer & Standard Work • Design and continuously improve the work • Consistent and predictable work processes • Understanding of expectations • Sustained process improvements

8. Learning Organization Progression: UP • Past – Six Sigma, LEAN Management, Quality Assurance and Coveted awards • Present - Teaching to All Generations, Needs Assessments, Process Improvements, Customized training • Future – New Medias/Venues for Learning • Mobile Learning

9. Marketing & Sales: Training & Development • Mission Statement: Training & Development will develop new and existing employee’s performance and proficiency moving toward a world class status by building on experience and providing training with the primary intent of implementing these skills in daily interactions.

10. Marketing & Sales: Training & Development • Past – Classroom Setting, Lectures, Manuals, Traditional Teaching Methods • Present – Customize Classroom Experience • Kinesthetic learners, visual learners, auditory learners • Gen X – Looking forward to see that Millenials – Need more technology in the classroom • Future - Media use – Videos, Podcasts, Online and Mobile Training

11. M&S Learning Programs • MDSC – Marketing Development & Sales Center • Leadership Development Program • Professional Selling Skills • Project Countdown • RAMPED UP - Researching and Analyzing Markets and Products for Effective Development at Union Pacific • Emergenetics

12. MDSC – Marketing Development & Sales Center • 7 Weeks of Core Training • Average 18 Months Spent at The MDSC • Account Management • On-going Training • Leadership Opportunities • Training and On-the-job training on: • Marketing • Sales

13. Emergenetics • UP & Emergentics • Employees learn and understand their thinking and behavioral attributes • Result: productive and creative teams • Emergentics training and assessment is: • Brain-Based • Gender Specific • Contextual View • Expanded Assessment • Color Based

14. Sample Emergentics Profile

15. Key Points • Safety • Employee Engagement • Continuous Improvement • Standard Work • Training and Development