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Sustaining Voice Connection in a Multi-Platform Environment

Sustaining Voice Connection in a Multi-Platform Environment. Carolyn Gideon Assistant Professor of International Communication and Technology Policy. Inspire the Next: A Research Colloquium with Hitachi Research Institute and HCTIA October 6, 2010. US Household Voice Penetration.

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Sustaining Voice Connection in a Multi-Platform Environment

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  1. Sustaining Voice Connection in a Multi-Platform Environment Carolyn Gideon Assistant Professor of International Communication and Technology Policy Inspire the Next: A Research Colloquium with Hitachi Research Institute and HCTIA October 6, 2010

  2. US Household Voice Penetration

  3. Statistically significant predictors of change in telephone penetration • Decreasing Penetration change • Increase in Black households • Increase in mobile penetration • Increase in Link-Up enrollment • Disconnect for nonbasic nonpayment allowed • Disconnect for nonbasic allowed * uncollectibles • Increasing Penetration Change • Qwest • State rule requiring no deposit * uncollectibles

  4. Implications for transition to broadband • Do more choices of services increase penetration (adoption)? • Depends on • Business Models • Regulation • Consumer Protection • Accessibility • Competition

  5. Hearing the stories of people disconnected • Total Surveys: 230 • Surveys with Disconnect: 83 • Current Disconnect: 14 • Past Disconnect: 75 • Current and Past: 6 • Substituted to Mobile-only before disconnected: 20

  6. Reasons for Disconnection Joblessness Bill increased Bill unpredictable/uncontrollable Bill unpredictable due to bundling Too expensive when promotion ended

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