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LS407 Reference and Information Services

LS407 Reference and Information Services. Spring 2010 Laura Saunders. Roles and Expectations. What is the reference librarian’s job? And, what isn’t? Who relies on reference librarians? Patrons, colleagues & support staff, employers, professional organizations, etc.

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LS407 Reference and Information Services

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  1. LS407Reference and Information Services Spring 2010 Laura Saunders

  2. Roles and Expectations • What is the reference librarian’s job? • And, what isn’t? • Who relies on reference librarians? • Patrons, colleagues & support staff, employers, professional organizations, etc. • What do you expect from your career?

  3. Reference • Reference Transactions are information consultations in which library staff recommend, interpret, evaluate, and/or use information resources to help others to meet particular information needs. Reference transactions do not include formal instruction or exchanges that provide assistance with locations, schedules, equipment, supplies, or policy statements.

  4. Reference • Reference Work includes reference transactions and other activities that involve the creation, management, and assessment of information or research resources, tools, and services. • Creation and management of information resources includes the development and maintenance of research collections, research guides, catalogs, databases, web sites, search engines, etc., that patrons can use independently, in-house or remotely, to satisfy their information needs. • Assessment activities include the measurement and evaluation of reference work, resources, and services.

  5. Reference • What, exactly, do reference librarians do?

  6. User Expectations • What do users expect? • What should they expect?

  7. Employer/Colleague Expectations • What do employers want? • What do we expect of each other?

  8. Perceptions How do our patrons see us?

  9. Perceptions of Libraries and Librarians • What are the perceptions of our field? • Are perceptions important? Why?

  10. Perceptions- OCLC Study

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  25. What Does this Tell Us… Future of libraries Areas of focus Areas of improvement

  26. Perceptions of libraries and Information Resources OCLC. (2005). Retrieved from http://www.oclc.org/reports/pdfs/Percept_all.pdf

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