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Web Based Reference Services and Community Information The Role of Public Libraries

Web Based Reference Services and Community Information The Role of Public Libraries. Introduction. Focus on the role of public libraries in the information society Public libraries and the local community Users and ’daily life’ information seeking

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Web Based Reference Services and Community Information The Role of Public Libraries

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  1. Web Based Reference Services and Community InformationThe Role of Public Libraries

  2. Introduction • Focus on the role of public libraries in the information society • Public libraries and the local community • Users and ’daily life’ information seeking • Reference services and mediation of community information • Survey of Norwegian, Swedish and Danish public libraries • Research and reports are the basis for improvement • Presentation of a model for development

  3. Web-based Reference Services Definition of reference services • Personal assistance • Help/distance support • Resources/subject guides • User instruction

  4. Reference Services Evaluation Model

  5. Community Information Two different definitions: • All information about a community that has been made to flow • All information that has been made to flow within a community • All information that is flowing anywhere which is useful to a community (Pettigrew, 1996) • Survival information • Citizens’ action information (Leech, 1999)

  6. Survey of Community Information Services in Public Libraries in Norwey, Sweden and Denmark Research Method • Extensive study of the libraries within the three countries • 134 Danish libraries • 276 Swedish libraries • 158 Norwegian libraries • Study of 45 selected libraries (15 from each country) • Representation of community information • Value-adding • Interactivity • Accessibility

  7. The Evaluation Three levels of available services • Community Information Directories (external) • Community Information Resources • Community Information Services • Accessibility of the service

  8. Results from the Survey I National Community Information Directories

  9. Results from the Survey II Community Information Resources

  10. Results from the Survey IIa Community Information Resources Annotations

  11. Results from the Survey III Community Information Services

  12. Public Library and the Local Community Research and reports focus on • Information society and social inclusion • Competitive environment • Partnerships • Public, private and voluntary information • Users’ information seeking behaviour • Information literacy • Access • Use

  13. The Model: Typology of Services in a Community Information Service

  14. Conclusion and Future Perspectives Improvements on strategic and operational level • Strategic level • Partnerships and co-operation • Proactive role • Operational level • Use of information • Services with extensive support (accessibility, value-adding and interactivity)

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