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PAFCC in CCC

PAFCC in CCC. A work in progress. Process of improving our PAFCC in CCC. Team approach Threads of what we are doing: Mission statement Relative feedback Patient feedback User panel Projects Cultural change. PAFCC Group.

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PAFCC in CCC

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  1. PAFCC in CCC A work in progress

  2. Process of improving our PAFCC in CCC • Team approach • Threads of what we are doing: • Mission statement • Relative feedback • Patient feedback • User panel • Projects • Cultural change

  3. PAFCC Group • MDT –ACNM, nurses from unit – champions, Doctor, Clin Psych with management support. • Link with larger hospital based group. • Regular slot in ACNM meeting and management meeting.

  4. Mission Statement • Ideas from literature • Ideas from staff • User panel finalising

  5. Relative Feedback • Comments boxes Wewant to improve the care that we offer to you and your relative. Please help us by answering the below What did we do well? ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………… What could we do better? ……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………… Thank you for your feedback – we collect them regularly and work to address them • Opportunity to volunteer to be on user panel

  6. Nau Mai Haere Mai Coffee Morning Thursdays 10:30am Critical Care Complex We are committed to improving the care we provide for you and your whaanau. Hearing your stories of how you have experienced your care helps us meet your needs better.

  7. Relative Feedback • Whannau Coffee mornings “As his wife, I felt a key member of the support team in the 28 hours it took us to get here but when we arrived in this hospital I no longer felt part of his support team” • I asked Mrs P what she was finding hard and she talked about being separated from her son – especially last night when he had just come back from theatre. • Mrs J also commented that her husband is not a hugely chatty man at the best of times and had become quite withdrawn in CCC. He tended to be uncomfortable with 1:1 conversations. She felt it would be far more normal for him to have a few of the family around the bed and for him to hear and be part of their chatter rather than have to be conversational with ones and twos which he finds a strain.

  8. Patient Feedback • Exit Questionnaires • Encouraging patients to write stories THE BAD Frustration to go home • Seeing staff, visitors and other short term patients come and go, while I was stuck in a bed day after day. THE GOOD • Allowing Jeodi to come and visit! • Being patient with the visitors I had. At times there were quite a few, and some stayed past visiting hours. But, the socialisation was a highlight of my day and I believe a primary element to my recovery.

  9. User Panel • Ex patients and relatives willing to input into our work

  10. Projects • “Little Ideas that make a BIG difference” Encouraging staff to take PAFCC approach AND researching the blocks they and we hit in implementing these changes

  11. Communication with the Team • Notice board • Page on website • Regular agenda item in management meeting and ACNM days • Focus days (annual update days) • Champions

  12. Partners in Care • Surveyed staff attitude and fears • Surveyed relatives attitude and fears (Sue Cotton and internally) • Staff concerns re numbers at bedside, privacy and dignity, time to deal with relatives. • Education and support needed for creating ‘partners in care’

  13. Cultural Change • Not just procedural changes • Ascertain feedback from all parties – including staff. • Information for change (share feedback, stories, literature) • Support staff to facilitate them to be PAFC. • Communication with whole team – we still need to improve on

  14. Process of improving our PAFCC in CCC • Team approach • Threads of what we are doing: • Mission statement • Relative feedback • Patient feedback • User panel • Projects • Cultural change

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