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Roads Service Managing and Improving Corporate Performance

The Northern Ireland Best Practice Scheme. Roads Service Managing and Improving Corporate Performance. Barry Jordan Head of Strategic Planning. Introduction. Executive agency within DRD. Budget £300m per annum. 2300 employees.

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Roads Service Managing and Improving Corporate Performance

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  1. The Northern Ireland Best Practice Scheme Roads ServiceManaging and Improving Corporate Performance Barry Jordan Head of Strategic Planning

  2. Introduction • Executive agency within DRD. • Budget £300m per annum. • 2300 employees. • Responsible for management, maintenance and development of 25,000 km road network. • Corporate Performance Management as key organisational improvement tool.

  3. Corporate Performance Management • Rationale • To ensure that organisational objectives are being achieved. • The need to be accountable to a range of stakeholder interests. • The need to be competitive.

  4. Corporate Performance Management Framework Agree Objectives End of year review of objectives, targets and performance Set Agreed Targets Monitor Performance

  5. Corporate Performance Management Framework Agree Objectives End of year review of objectives, targets and performance Set Agreed Targets Monitor Performance Consider: Available resources Performance trends External benchmarking information Consider: Performance against target Benchmark comparators

  6. European Foundation for Quality Management. (EFQM)

  7. Recent Performance Highlights • Strategic Route Improvements achieved include: • A3 – Northway, Portadown • A26 – Antrim to Ballymena dualling • A8 – Belfast to Larne • A5 – Newtownstewart bypass • A6 – Toome bypass • A2 – Limavady bypass • A5 – Strabane bypass • A1 - Improvements

  8. Recent Performance Highlights (cont’) • Anticipated Strategic Road Improvements (2008-11) include: • M1/Westlink and M2 upgrades • A4 Dungannon to Ballygawley – dualling • A1 Beech Hill to Cloghogue – dualling

  9. Recent Performance Highlights (cont’) • Investment of £1.5 billion in maintenance and development of public road network. • Resurfaced over 10,000 Lane kilometres of public road. • Surface dressed over 90 million sq metres of public road. • Contributed to increased road safety by delivering • 476 collision remedial schemes • 2125 traffic calming measures • 145 school safety zones

  10. Independent Validation • The EFQM Business Excellence Model • Comprehensive Performance Assessment (CPA) • Investors in People (IIP)

  11. Partnership Working “I would like to make reference to current initiatives nationally on improving the procurementof construction services, which rely heavily on the existence of a partnering culture and the ability of organisations to improve. Significantly this culture exists within Roads Service.” Guy Spence (External assessor, CPA)

  12. Selected Areas • Procurement Strategy - Ronnie Wilson • Partnership Working - John Humphreys

  13. Term Contracts Procurement Strategy Review

  14. Term Contracts Procurement Strategy Review Ronnie Wilson Engineering Policy Branch

  15. Main Topics Achieving Excellence in Construction Benefits to Roads Service and Contractors How it used to be New Strategy – What we do now Conclusions Opportunity for questions and discussion

  16. What is Achieving Excellence? • OGC - Long Term Action Plan • Launched in 1999 • Targets for 2003/2005 • 4 key areas • - Management / Culture Change • - Measurement • - Standardisation • - Integration

  17. Potential Benefits to Roads Service • - Improve value for money • - Promote innovation and best practice • - Promote industry competition and efficiency • - Improve confidence long term within • industry in RS Procurement • - Promote partnering ethos and • non adversarial approach

  18. Potential Benefits to Contractors • Commercial health of supply side • (profit/turnover 10% annually) • Improved Safety (-10% reduction)

  19. How it used to be • “One Off” Contracts generally used for Projects from £100k to £500k • Extensive Carriageway Realignment/ Widening Works • Specialist/ Bridge Works • Motorway and Trunk Road Resurfacing • Measured Term Contracts were used for Work Orders up to £100k • Minor Improvement Works • Asphalt Resurfacing • Bitmac Resurfacing • Small Scale and Responsive • Gully Emptying • Repairs to Structures • Street Lighting Maintenance • Surface Dressing • Road Markings and Studs • Weed/Grass Control

  20. How it used to be One Contract for each work category for each Section Area. 24 Section Areas

  21. How it used to be • Approx. 250 contracts in place at any time • Up to 150 Measured Term Contracts let annually • Measured Term Contract values ranging from £1k - £1million • Measured Term Contracts generally awarded with an initial term of one year with an option to extend by one year • Tenders generally assessed on lowest tender price

  22. NEW - Term Contracts Strategy • 7 Key Principles • - Multi Function Contracts • - Larger Area Contracts • - Longer Term Contracts(3-5years) • - Revised Tendering Procedures • - Partnering • - Phased Implementation • - One off Contracts to remain • Opportunities for all quality contractors

  23. What we do now 1. MULTI FUNCTION CONTRACTS • Resurfacing • Structures • Environmental Maintenance incorporating Grass Cutting/Weed Control/Gully Emptying • Surface Dressing • Surface Treatments incorporating High Performance Surface Dressing/ SlurrySealing/ Microsurfacing /High Friction Surfacing

  24. Street Lighting Works incorporating Street Lighting Maintenance/ Street Lighting Civil and Traffic / Street Lighting Painting • Small Scale and Responsive Work Orders up to £10k • Minor Improvement Works Work Orders £10k - £250k • Road Markings and Carriageway Studs

  25. 2. LARGER AREA CONTRACTS Previous Contracts covered areas with a total road length 500km - 2000km New Areas will have a total road length 2000km - 5000km

  26. 3. LONGER CONTRACT PERIODS Three years with an option to extend by a maximum of two further years 4. REVISED TENDERING PROCEDURES Restricted Procedure Assessment based on Quality/Price 5. PARTNERING Introduce partnering concepts to Maintenance

  27. 6. PHASED IMPLEMENTATION PROGRAMME 2 Stage Process 7. “ONE OFF” CONTRACTS TO REMAIN Approx. 30 Contracts awarded annually

  28. Past Current • Small Scale & Responsive 24 12 • Minor Improvements 24 12 • Resurfacing 48 9 • Surface Dressing 31 8 • Repairs to Structures 16 9 • Street Lighting 10 8 • Roadmarkings 24 8 • Environmental Maintenance 70 8 Total No of Contracts 247 74

  29. Conclusions • Quality Product/Reduced Defects • Improved Planning/ Allocation of Resources • Scheme Cost Delivery - VFM Demonstration • Procurement Savings • Efficiency Savings

  30. Term Contracts Procurement Strategy Review • Questions / Comments

  31. Working in partnership with John Humphreys Head of Roads Service Consultancy 24 January 2008

  32. Main Topics Today • Background • Details of Partnership Contract • Our Partner • Key Benefits • Opportunity for questions ….and discussion

  33. Roads Service Consultancy Tasked with the delivery of Roads Service’s extensive programme of work. Achieved throughthe utilisation of: • In house Resources • External Consultants

  34. Workload & Resources

  35. Contract Award August 2004 we advertised for an external consultant (European wide competition) 4th April 2005 Owen Williams Consultants were appointed as our Consultant Partner Contract awarded for a 2 year period with the option to extend up to a maximum of 4 years

  36. CHARTER

  37. Our PartnerOwen Williams

  38. BELFAST OFFICE Its Belfast Highways Office is dedicated solely to the delivery of services to Roads Services • 44 Technical Staff • 10 Part time • 1 QSE

  39. Scope Of Service Surveys ( Traffic, TIA’s, cycling ,bus usage, St lighting ) Scheme design (full range) Environmental assessments (badgers, bats, otters) Site supervision(maintenance, private streets, major schemes) Specialist design (bridges, piers) Staff

  40. Contract Management You need: • A single clear line of management • Quality Management Systems • A means of Monitoring programme delivery • A method of measuring service quality

  41. Contract Management Management of the contract is carried out on 3 levels LEVEL 1 Consultancy Services Programme Board LEVEL 2 Partnering Management Group LEVEL 3 Programme Delivery Managing Group

  42. Quality Management Systems

  43. Programme Management The Joined Up Programme (JUP) The JUP contains the agreed full works programme and allows us to; Monitor the full programme of work Individually monitor each scheme Identify early programme issues (RAG)

  44. Scheme / Service Quality The 4 main performance indicators: Quality of finished Product Quality of Service Absence of Defects Health & Safety Awareness

  45. KPI Comparison Survey 2006/07

  46. Customer Satisfaction

  47. KEY BENEFITSOF A PARTNERSHIP Increased Capacity Partnership Ethos Sharing of knowledge and Expertise Flexibility

  48. Work Produced

  49. Glenroan Bridge Replacement

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