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Working with an agent – the RCM Library’s e-journal pilot

Working with an agent – the RCM Library’s e-journal pilot. Catherine Ebenezer Information Systems Manager, RCM CHILL E-journals Seminar 10/11/06. The beginning. Conversation with Swets marketing manager December 2004

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Working with an agent – the RCM Library’s e-journal pilot

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  1. Working with an agent – the RCM Library’s e-journal pilot Catherine Ebenezer Information Systems Manager, RCM CHILL E-journals Seminar 10/11/06

  2. The beginning • Conversation with Swets marketing manager December 2004 • Swets negotiating team could undertake negotiations with publishers on our behalf – for a fee • Swets recommended pilot with titles from Blackwell Publishing

  3. Issues • Access for whom? 37,000 RCM members – or for library members only? (750 library members – now 900+) • Licence from publisher required • Management interface? SwetsWise TitleBankwww.swetswise.com

  4. Outline strategy document Goals • Secure licences initially for five key titles • Ensure value for money • Maximise value from existing holdings • Introduce technology which aids and supports the RCM in maximising access to electronic resources • Manage the speed of implementation in line with technology capabilities

  5. Outline strategy document Key stages • Planning and prioritising • Brokering/financial/administration • Initial quotations and proposals • Reaching an agreed e-deal • Licence agreement

  6. Reaching an agreed e-deal If initial offer unacceptable: • Re-establishing and amending RCM’s requirements • Querying / seeking clarification • Helping publisher adjust offer • Explaining publisher’s offer to the RCM • Requesting further quotations on a different licence model • Proposing ways forward for both parties • Keeping channels of communication open

  7. Financial and administration • Ordering the agreed e-deals • Ensuring e-access arrangements • Ensuring licences are signed and returned to publisher • Making single payment to publisher on behalf of RCM • Invoicing RCM – alerting to renewals • Single point of contact and communication channel / alerting service

  8. Authentication and access • Referrer URL from members’ area of RCM web site insufficiently restrictive • Explored possibility of using RCM membership number to log in to SwetsWise TitleBank • Not possible - eventually had to register members individually– a major chore

  9. What we got • In addition to current print subs • 2006 content only • Birth £362.70 • BJOG £365.80 • Journal of Nursing Management £468.10 • Paediatric and Perinatal Epidemiology £674.25 • TOTAL £1870.85

  10. SwetsWise

  11. SwetsWise

  12. SwetsWise

  13. Usage: full-text access

  14. Usage: logins

  15. Usage: searches

  16. Usage: searches

  17. Problems • Confusion between pilot titles and free-with-print (same administrator account) • Tedious and time-consuming to administer • Difficulties with user access: 15/73 • Firewall issues • Unsupported browsers (e.g. AOL) • SwetsWise interface

  18. Lessons learned • A “critical mass” of e-content is needed to attract users – ours wasn’t sufficient • Lack of user awareness an ongoing problem • Avoid arrangements that involve registering users individually, issuing passwords etc. • Ensure you know exactly what you are getting! • Midwives don’t like e-journals – prefer print – some journals not published electronically

  19. Lessons learned • Take-up insufficient to indicate viability of/demand for a full-scale service • Using an agent a good option for a small library lacking resources to conduct its own negotiations with publishers

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