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CISCO'S SERVICE LOGISITICS AND B2B MAKES BEAUTIFUL MUSIC TOGETHER

CISCO'S SERVICE LOGISITICS AND B2B MAKES BEAUTIFUL MUSIC TOGETHER. Miles Frederick – Cisco SSC B2B Program Manager. Cisco – Service Supply Chain (SSC).

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CISCO'S SERVICE LOGISITICS AND B2B MAKES BEAUTIFUL MUSIC TOGETHER

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  1. CISCO'S SERVICE LOGISITICS AND B2B MAKES BEAUTIFUL MUSIC TOGETHER Miles Frederick – Cisco SSC B2B Program Manager

  2. Cisco – Service Supply Chain (SSC) “Deliver World-class Hardware and Technical Field Services that Exceed our Customers Standards for Deployment of Cisco Products and Network Availability” Service Supply Chain (SSC) Mission Statement

  3. Order Acquisition & Management Order Fulfillment & Supply Chain Mgmt. Spare Parts Replacement & Service Maintenance Cisco B2B: Integrated Value Chain View Channel Partners (Direct, Tier 1 & 2) Suppliers POS Report (Disti) Forecast & PO M2O Inv. Report (Disti) END USERS Invoice Prepare Order (Prod., Pricing, Config.) Forecast & PO Submit Order (Quote, Verify, PO) Work Orders S T B Order Status (Changes, Ship Status) Supply Chain Visibility QTC F2D Backlog, AVP Invoice Contract Manufacturers Shipment (Docs., Instruct., Status) Credit Approval Payment Advice Financial Svc. Provider or Bank Parts Orders, Inv. Mgmt FE Service Requests I2R Shipment, Receipts FE Activity Status Logistics Service Providers Delivery Status Customs Docs. Request Status Maintenance Service Providers Customs Brokers Parts Logistics Providers

  4. Large Volume 24x7 Transactions Data Accuracy Speed (2 Hr SLA for Part/FE delivery) Hands free and Extensible Business Reporting B2B – A Key Enabler SSC B2B

  5. TAC Launched Premium Service Request TPL Notification / Dispatch Request SVO Submit XML Feed XML Customer Initiates Request for Service Partner Status Timestamps Reported Part & FE Arrive at Customer Site Automated TPL / TPM Select Dispatch, Status, Update XML PSD XML Web SVO Submit Customer Self Service Launch via Web SVO Submit XML Feed TPM Notification / Dispatch Request 8 Minutes Moving from Manual to Integrated 12:00 PM 4:00 PM

  6. How We used Oracle • Business Events • Out of the box APIs (when possible) • XML Mapping using XML Gateway • Use of Trading Partner forms to manage relationship

  7. Cisco’s B2B Architecture

  8. I2R – EB2B Transmissions Inventory Mgt Export TPM Fulfillment Repair DGI Receiving Shipping Order (3B11) Repair Order (7B5) Receipt Confirmation (4B2) Service Request Status (9Z9) Shipment Confirmation (3B13) WIP Data (7B1) Quality Data (7C6) Cycle Count (4C1) Requistion (3A4) Customs Complaince (3B18) Material Adjustments (4B3) Shipping Order Status (3B3) Service Request Update (9Z10) Order Cancel (3B14) Part Master Update (2A1) Subinventory Transfer (3B12) Service Request (9Z8) Repair ASN (3B2) Third Party Logistics (including CB and FF) Third Party Maintance

  9. Cisco Service Supply Chain – Symphony Repair 7B5 7B1 3PL 3B4B 4C 3B18 Carrier (CB, FF) Custom 3B2 2A1 Third Party Maintenance 4B2 Logistics3B11 – Ship Request3B13 – Ship Confirm3B14 – Ship Cancel3B18 – Shipping Doc3B2 – ASN3B3 – Shipping Status4B2 – Receipt Notice4C1 – Cycle Count Reverse Logistics 3A4 Reverse Logistics Return ASN - 3B2 Receipts - 4B2 Repair Shipping - 3A4 Product Update - 2A1 Repair 7B5 – Work Order7B1 – WO Status7C6 – Quality Data Field Service9Z8 – FE Request9Z9 – FE Status9Z10 – FE Update

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