Consolidated Carriers Ltd.

1. Consolidated Carriers Ltd. Managed Supply-Chain Solutions

2. Company Ethos Our Goal is to be the first choice Supply Chain Provider for our customers, by providing a unique single source solution for all their supply chain needs. With exceptional focus on quality, service & value for money, whilst conducting our business with honesty and integrity. CCL – quite literally “go that extra mile”

3. Good Customer Service Breeds Customer Loyalty • Our Customers Make Pay Days Possible • Dedicated Customer Service Desk • 30 Minute Customer Response • Phone Lines Open 24 / 7 • Investors in People Accredited

4. Added Value Services • Single Source Solution • Proactive Shipment Monitoring • Monthly Delivery Analysis • Simplified Invoices – With 100% POD’s • Logistics Expertise • ACE – Automated Customer Executive • Supply Chain Solutions

5. Single Source Solution • Mail, Documents, Parcels, Pallets, Full & Part Loads • Domestic, European & Worldwide • Road, Air & Sea Freight • Time Critical, Same Day, Next Day & Economy • Import & Export Specialists • Customs Clearance • Warehousing – Pick & Pack Operations • One Phone Call - One Invoice

6. Blue Chip Distribution • Without exception there is no one single supplier who can excel at everything,i.e. some are good with parcels and some are good with pallets • For this reason CCL mix and match solutions to our customers exact requirements, to ensure they receive the best possible price and service

7. Proactive Shipment Monitoring • CCL capture shipping data manually and electronically • Tracking numbers are automatically tracked hourly • Exceptions are highlighted and customers are notified immediately • Performance levels exceed 99%

8. Monthly Delivery Analysis • Unlike our competitors, CCL don’t generalise when it comes to Performance • CCL capture a POD for each and every job processed • That way we are able to provide a 12 month rolling average delivery performance report, clearly showing our service levels • CCL strive for 100% ON TIME DELIVERIES • Please see example

9. Simplified Invoicing • CCL’s invoices are designed to be crystal clear with no hidden charges • Every job has a target and actual delivery date • Any late deliveries are clearly visible along with a past due reason • Please see example

10. Logistics Expertise • Through CCL’s extensive Blue Chip supplier base we are able to tailor a solution specific to your requirements • Our supply chain ensures we are at the cutting edge of technology innovation • No one is better placed to keep you up to date with industry developments

11. Managed Supply-Chain Solutions Telephone Answering For your Business • Customer Help-lines, Despatch Queries, Telephone Ordering, Donation Lines • Specific Projects, Location Finder, Brochure Request Packing / Shipping Department Management • Provide Implants to manage all aspects of your packaging and shipping • Provide weekly / monthly department statistics Bespoke Software Solutions • Integrate your back office system to streamline your despatch process • Improve your customer visibility through our web based solutions Fulfilment Solutions • Data Base Management, Sortation & Routing • Enveloping, Insertion & Wrapping • Franking Pick and Pack Warehousing / Distribution • Outsource your complete warehouse or slow moving stock only • Product picked, packed and shipped to customer anywhere in the world

12. A different Philosophy…Everyone Makes Mistakes !It’s how we handle them that makes CCL different • We never make assumptions • We always take ownership for problems • We make a special effort to correct problems • We see problems through to conclusion • And Above All ….. WHEN WE GET IT WRONG – WE GET IT RIGHT !!!

13. Contact Us For further info or to arrange a visit, please use the following details: Email info@ccl-logistics.com Tel: 0700 24 07 365 Fax 01292 310 510 CCL House, Burnside Place, Troon, Ayrshire, KA10 6LZ