DN Emergency Procedures – Theft of Gas

1. DN Emergency Procedures – Theft of Gas Simon Trivella –15th June 2009 Review Group 0245 – Theft of Gas arrangements

2. Background • Action RG0245 009b • Transporters to provide extract of Emergency Procedures • Standard procedure at Distribution Network sales • DNs have own versions • General ‘housekeeping’ changes • No significant process changes • All DNs currently reviewing ‘Emergency Procedures’ • RG0245 output to be incorporated (if appropriate)

3. Emergency Procedures – Theft of Gas • Used when: • DN suspects Theft of Gas • Called to investigate reported / suspected Theft of Gas • If gas escape detected then gas escape procedures must be followed • Suspicious circumstances include (bnlt): • Scoring of meter inlet / outlet unions • Meter not fitted in accordance with the applicable Regulations • DTI seal tampered with • Broken or open coin meter is Shipper revenue theft not ToG

4. Emergency Procedures – Theft of Gas • Suspicion that consumer meter has been tampered with • If allowed access • Check for gas escapes • Soundness test carried out if safe to do so; if not • Close the ECV • Gather evidence (photographs, records) • Disconnect supply (Cap, collar, lock of and clamp as appropriate) • If no access • Check for gas escapes • Advise suitable DN personnel (e.g. Operational Manager) • If consumer refusing access, police informed

5. Emergency Procedures – Theft of Gas • ToG evident – Illegal tee into service • Make safe direct service connection (operational procedure) • Report back to DN emergency control / dispatch • ToG form completed • ToG evident – Meter fitted in reverse • Meter ‘marked’ and dated by engineer • Meter must not be fitted back in to correct position • Collar unions • Lock off supply • Clamp the supply

6. Emergency Procedures – Theft of Gas • ToG evident – Meter tilted • Meter ‘marked’ and dated by engineer • Meter must not be fitted back in to correct position • Collar unions • Lock off and clamp supply • Report findings (DN control / Dispatch > ToG Team) • Engineer details • Address details • Evidence found • Actions taken • Status of supply

7. Emergency Procedures – Theft of Gas • ToG evident – Direct Connection to Service after ECV (e.g. no meter) • Isolate at service entry tee (if applicable); else • Carry out safety checks / procedures • Fit security device to supply (e.g. approved clamp, spin cap etc.) • Record details, evidence and submit report • Transporter responsibility (Para 9 Sch 2B of the Act) we also record: • Type of property • Number of and type of gas appliances

8. Emergency Procedures – Theft of Gas • ToG Evident – Unauthorised removal of security device • Same process as reversed / tilted meter • Unfixed meter found on site • Numerous circumstances • Ownership issues • Other ToG scenarios need to be considered • Potential to remove meter from site • Inform relevant organisation of circumstances • ToG report (if applicable)

9. Emergency Procedures – Theft of Gas • Shipper/Supplier request to deal with ToG in their presence • Carry out appropriate safety checks • Record details of representative • Carry out requested action (only in accordance with Gas Safety Regs) • Record details and report back to DN control / dispatch

10. DN Emergency Procedures – Theft of Gas Simon Trivella –15th June 2009 Review Group 0245 – Theft of Gas arrangements