Doing More with Less The GTBank e-Learning Story* by Funso Tooki Head, Learning & Development

Doing More with Less The GTBank e-Learning Story* by Funso Tooki Head, Learning & Development Human Resources Group Guaranty Trust Bank Plc, Nigeria *Being a paper presented at the Café Africa 2012 e-Learning Workshop in Johannesburg, South Africa

Outline 1 Group-wide Activities 1 1 Guaranty Trust Bank Nigeria Plc 1 2 Alternative Learning 2 3 3 4 Conclusion 4 The GTBank Experience

Guranty Trust Bank Nigeria Plc

You couldn’t have missed noticing us at OR Tambo Int’l Airport on your way here! Foremost Nigerian financial institution Incorporated in 1990 Commenced ops in 1991 Milestones include first Nigerian financial Institution to undertake a US$350m Eurobond issue and a US$750 million Global Depositary Receipts (GDR) Offer (2007) first Nigerian Company and African Bank to be listed on the London Stock Exchange (July 2007) most profitable bank in West Africa (2011) most profitable bank in Africa (2016) Our Bank

GTBank’s Mission Statement We are a high quality financial services provider with the urge to be the best at all times whilst adding value to all stakeholders

GTBank’s Vision Statement We are a team driven to deliver the utmost in customer service We are synonymous with innovation, building excellence and superior financial performance, and creating role models for society

Present also in the UK The Gambia Sierra Leone Liberia Ghana Cote d’Ivoire The Bank's culture is tied to 8 guiding principles called the Orange Rules: Simplicity, Professionalism, Service, Friendliness, Excellence, Trustworthiness, Social Responsibility and Innovation Our Bank

Five-Year Performance

Our e-Learning Experience 8/22/2014 

Brick & Mortar • Traditional and not about to give way • Will hold sway for a long time in spite of the overwhelming benefits of alternative learning modes • Has its own advantage of breathing warmth and a personal touch into the training process • Most of us in the pre-Millennial age group went through school experiencing only brick and mortar education • Little wonder there is still so much passion for the classroom in us • But we can’t successfully resist change for too long 8/22/2014 

Alternative Learning • Today’s business requires that we do more with less • Reliance on technology is also increasing • Every proactive business today seeks to leverage on technology for efficiency in every process • The learning process has not been left out • Alternative learning methods abound today: • e-learning • m-learning • i-learning • -learning 

The GTBank Story • e-Learning was first deployed in GTBank in 2011 and code-named “eVolve” • Our initial e-learning courses were “home-made” • We acquired 100 topics from the SkillSoft suite in October 2011 and shortly after, attended the Cafe Africa workshop focussing on e-learning here in South Africa • The conference gave us an insight into the success stories of leading organisations across Africa and elsewhere • We returned to Nigeria better equipped to maximise the e-learning experience in GTBank 

The GTBank Story • There were several “+s” working in our favour: • We are a highly efficient and cost-conscious bank • Our management supports learning • Our LMS came bundled with HRMS • Most of our people are Millennials • We got a suite of off-the-shelf courses that are • Relevant, easy to navigate and friendly • We crafted an e-Learning Policy and integrated it into the Training Policy • We enabled offsite access to OLM • We initiated e-learning seasons prescribing a minimum number of courses every staff must successfully complete (Skillsoft and home-made) 

The GTBank Story • Direct mail messages and reminders were sent • to staff during each season • A countdown timer was placed on the intranet • The courses were • job-specific • grade-based • involving all ETs to DGMs • We promised to reward excellence and have made good our promise twice • We have just completed another season and the award ceremony will hold shortly • Generally, our staff members are highly excited and have overcome the initial resistance 

We were allowed to switch SkillSoft courses • midway into the contract • Our selection has something for every function and level • Huge cost savings were recorded • Average cost per e-learning user per quarter is $32.95 • Average cost of classroom training per day per staff is $113.83 • One e-learning topic for one quarter requires less than 30% of the cost of one day of classroom training. • We just renewed our SkillSoft licence • During the lull before license renewal, we received many enquiries from staff on why e-learning courses were not available The GTBank Story 

The GTBank Story 8/22/2014 

Looking Ahead • We shall consolidate on our gains on e-learning • We are exploring other alternative modes (m-learning, e-library, etc) • Staying ahead of competition requires that you identify and exploit opportunities ahead of competitors • We will continue to embrace change and remain

Thank you funso.tooki@gtbank.com 8/22/2014 

Doing More with Less The GTBank e-Learning Story* by Funso Tooki Head, Learning & Development