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Planning, Budgeting, and Accountability (PBA) Cycle 2009-2010

Planning, Budgeting, and Accountability (PBA) Cycle 2009-2010. Telephone Services. Utah Valley University. Mission.

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Planning, Budgeting, and Accountability (PBA) Cycle 2009-2010

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  1. Planning, Budgeting, and Accountability (PBA) Cycle2009-2010

  2. Telephone Services Utah Valley University

  3. Mission Our mission is to provide state-of-the-art Telecommunication and Data Networks to UVU students and employees. We support the mission of UVU by implementing new ideas and technology to accomplish the goals and meet the needs of the college.

  4. Accomplishments (2008-2009) Digital Voice Network Allows the customer to do most of their phone moves and changes A larger conference bridge on each phone-set provides for conferencing up to 6 people and operator assisting conference bridge PBX Upgrade to 9.0 More integrated SIP technology (Still in testing phase) VOIP is now available throughout the campus and exclusively at Continuing Education #2 house, Child Care house, Building L, and ROTC House Losee Center came online (Student Service) CS 507 & 508 Labs Noorda Theater construction BA 205 and 203 Remodel Institutional Advancement call center Rewired the basement of the Browning Administration Building. Placed over 50 wireless access points No down time and the switch was never busy out LI Data center came online (10 Gig) Web Development Bldg. and Advancement Data Ctr. (Murdock homes) came online. (New fiber & feeder cable) ROTC and International house came online. (New fiber & feeder cable)

  5. Responsibilities Voice Networks Dial Tone to all 4500 users 3800 Digital ports / 700 analog ports 200-300 new extensions each year Voice Mail 48 port Octel system Omni Vista Call accounting system and reports Long distance billing Web based directory VOIP over existing networks Point to Point circuits to remote sites 6 T1’s at main campus 2 In, 2 2-way, 1 out, 1 LD 6 T1’s connecting remote sites 5 Analog Backup Lines ACD groups Fin-Aid Student Call Center McKay Ticket Office Registration Aviation Help Desk Data Networks Basic links and LAN Copper and fiber uplinks Long haul fiber networks Long Distance Billing of long distance service to end users Integrating Banner with long distance costs Calling cards and conference bridges

  6. Telephone Services Organization Telephone Services Director Assistant Director PBX Programmer / Foreman Secretary / Operator Supervisor Lead Technician Lead Operator Technician Operator Technician Operator Technician Technician LeadTechnician

  7. Personnel Tom Branam Director 31+ years experience 15+ years at UVU Kurtis Olsen Assistant Director 9+ years at UVU Tammy Taylor Admin. Support 4 years experience 3+ years at UVU Geoff Osborn PBX Programmer 8 years experience 6+years at UVU Darvin Burgess Lead Tech 8 years experience 6 years at UVU Ken Chynoweth (PT) Technician 35 years experience 1 year at UVU Ron Kopp (PT) Technician 35 years experience 1 year at UVU Jessica Trip (PT) Head Operator 4 years at UVU

  8. SWOT Analysis STRENGTHS Aggressive problem solving New ideas and technique implementation Quality control UVU Telecom are the leaders within state higher ed. IT departments Master Cable Spec’s State of the art telephone switch

  9. SWOTAnalysis WEAKNESSES Lack of full-time personnel Little professional training (Alcatel) Lack of funding for repair and installation of new equipment Turnover of personnel due to poor salaries Support of remote sites Lack of support from local vendor

  10. SWOT Analysis OPPORTUNITIES New PBX software upgrades Speech recognition operators (Parlance) VOIP networks Partnership/Scholarships with local business Wireless extensions Unified message DLC HR new salaries

  11. SWOT Analysis THREATS Loosing trained personnel Growth and demands of the university Making correct choices about the way we use new technology and/or which type of technology Adding 300-400 new extension every year

  12. Operating Budget Funding is provided by one-time money and revenue generated (Soft) Hard Money Departmental operation Salaries of 4 full-time employees and 4 part-time operators Revenue Generated (Soft) Wages for 1 lead technician (Full Time) and 2 installers Long Distance revenue is about $4,000 per month Modem and Fax revenue is 254 X $20 = $5,080 per month Wiring charges to the end-user generates about $9,800 per year (Profit)

  13. Operating Costs Qwest $12,600 a month 12 T1’s and over 100 1FB’s White Pages Wages $199,000 per year Maintenance on the PBX Tri-Tel contract is about $40,000 per year for repair, patches and upgrades** Campus Directories (2,400 published) at $6,334

  14. Hourly Reports As expected most calls are around 9 am and 3 pm Sharp drop-off after 4 pm

  15. Daily Reports Daily- there are more calls toward the beginning of the week

  16. Monthly Reports Monthly--August has the highest volume of calls Peaks are around the beginning of semesters

  17. Operators Telephone Services attendant operators receive the most calls TS attendant operators receive the most calls on Mondays No calls on Saturday and Sunday due to no one being logged in

  18. Call from 5 pm to 8 pm The past two months had a total of 534 calls after 5:00 p.m. 334 of those were between 5:00-6:00 pm

  19. Monthly Operator Report Operators receive more calls in August than any other month More calls are taken at the beginning of semesters

  20. Long Distance Costs 2005 – 2006 Monthly average cost is $5,280. 2006 – 2007 Monthly average cost is $4,086. 2007 – 2008 Monthly average cost is $3,756. 2008 – 2009 Monthly average cost is $3,708. Changes to Long Distance providers account for drops in charges during 2005 through 2007.

  21. Trunk Groups Detail

  22. Topology of Voice Switches 5 remote switches and 1 fractional T1 to the University Mall

  23. Plans for 2010-2011 Alternate routing of lines coming through the college Move one cabinet to LA Building Move T1 leased lines to dark fiber at the Hangar and Fire Academy Pursue capabilities of SIP phones and discover possible uses Wireless extensions within the college (SIP option looks best) Integrate voice-activated operators more fully into campus Finish rewire of Administration basement (BA 005 area)

  24. Telephone Service Request Reclassification of Admin Assistant (Tammy) and Lead Tech (Darvin) Change Analog cards to new eZ32 Analog Cards ($50,000) Alcatel training for Department Personal ($10,000 for each level of training)

  25. Summary UVU Telephone Services will continue to be an industry leader throughout Utah’s state colleges while continuing to uphold the UVU mission.

  26. Thank You Goodbye!

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