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IMPROVING HEALTHCARE QUALITY

IMPROVING HEALTHCARE QUALITY. Becky Ross EMD 350V M70. Introduction.

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IMPROVING HEALTHCARE QUALITY

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  1. IMPROVING HEALTHCARE QUALITY Becky Ross EMD 350V M70

  2. Introduction The quality of healthcare delivery is questionable at times for healthcare facilities. In order to meet customer standards and expectations, we, as healthcare professionals, must administer valuable customer experiences through leadership, professional development, education, and customer care. It is vital to seek a cultural transformation within the facility so that we seize the ability to provide our customers the expected experience and outcomes in care delivery they seek.

  3. MY VISION Improvement of healthcare quality through leadership, education, professional development, and customer care in order to provide the community a positive impact in improvement in health, quality of life, and satisfaction and confidence in healthcare.

  4. MY VISION

  5. Goals & Objectives Leadership • Empowerment • Leadership Traits & Initiatives • Empowerment Opportunities • Innovation/Change • New Care Delivery Models • Influencing the Culture http://montrealradioguy.wordpress.com/2009/10/

  6. Goals & Objectives Professional Development • Pride/Honor • Professional Practice Environments • Professional Development • Career Fulfillment • Health of the Workplace • Institutional and Individual Partnerships http://www.noblood.org/gallery/image-caduceus-29.html

  7. Education Competence Core Competencies Continuing Competence Program Accountability Personal and Professional Development Lifelong Learning Goals & Objectives http://www.nationalahec.org/home/

  8. Goals & Objectives Customer Care • Clinical Performance • Primary Nursing • Autonomy • Quality Review • Staff Participation • Outcomes http://www.shrm.org/ADVOCACY/ISSUES/HEALTHCARE/Pages/default.aspx

  9. Vision & Impact Community • Improvement in Health • Quality of Life • Satisfaction of Customers • Confidence in Healthcare

  10. Summary Innovation of the team and their vision for change and quality healthcare delivery must begin through leadership, professional development, education, and customer care. By implementing this culture change in the team and within the healthcare facility, we will begin to meet customer expectations and standards of improved health, quality of life, and satisfaction and confidence in healthcare.

  11. REFERENCES Caples, M.; March, L.; (2009). World of Irish Nursing & Midwifery, Dec; 17(11); 42 – 43. Cooper, E.; (2009). Journal of Continuing Education in Nursing, Nov; 40(11); 501 – 508. McKay, S.; (2004 – 2005). SRNA Newsbulletin, Dec – Jan; 6(6): 1, 4. O’Rourke, M. W.; (2003). Nursing Administration Quarterly. Apr – June; 27(2): 95 – 105.

  12. REFERENCES Scotti, D. J.; Harmon, J.; Behson, S. J.; (2007). Journal of Healthcare Management, Mar – Apr; 52(2): 109 -125. Sturm, A. C. Jr.; (2004). HFM (Healthcare Financial Management), Sep.; 58(9): 134, 136, 138. Tomey, A. M.; (2009). Journal of Nursing Management, Jan; 17(1): 15 – 25.

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