ADHC Service Portal Implementation Information Session for Service Providers and ADHC Regional Offices

2. What we’ll be covering today Where did we start? Where are we now? What does the Service Portal look like? Using the new system: HADS and Non- HADS What is the roll-out process What support is available for service providers? Do you have any further questions?

3. Where did we start? Ageing technology and software: Service Provider Portal and HADS client management software Reforms in the disability sector: Stronger Together 2

4. The Scene is Being Set and Guided by Stronger Together 2 (ST2) In essence this means: Person-centred approaches based on informed choices and more client control Lifespan approach with suitable interventions at the right time Service System with the right capacity to respond

5. Consultations with AHDC and stakeholders: Between April 2010 and March 2011: ADHC – A number of discussions, briefings and consultations were held with ADHC business directorates to develop the scope of the ECM2 project Stakeholder Feedback from workshops and presentations to peak bodies Service Portal IT Survey

6. Underpinning Principles of Service Portal

7. What is the Service Portal? Information Session Topic 2

8. The Service Portal: Is a new web based, centralised system for doing business with ADHC Will replace existing technology (e.g. the Service Provider Portal and HADS, the client management software used by many service providers) Will support ST2 initiatives In time, will provide one system which can be used by service providers, people with a disability and their families and carers

9. Expected Benefits for ADHC A system that reduces red tape and duplication for service providers Improved communication with service providers Improved contract and funding information management Improved streamlining of client management processes Improved data quality and reporting processes

10. Expected Benefits for Service Providers A system that reduces red tape Access to a centralised system for contract and service delivery data Improved communications with ADHC Improved data for planning and reporting purposes

11. Expected Benefits for Service Users Access to a system to: View own personal information View and review service information Review a directory of available services

12. Phase 1 Focus and Processes Replacement of current Service Provider Portal Replacement of HADS client management system Automated MDS Extraction Additional funding information for service providers

13. What does the Service Portal look like? Information Session Topic 3

14. Service Portal Log-in

16. Service Portal Home Page

18. Service Provider Tab

20. Outlet Tab

22. Requests for Service Edit Tab

24. People Detail Tab

27. Health Information

28. Using the new Service Portal: HADS and Non-HADS users. Information Session Topic 4

29. Using the New Service Portal There are two key functionalities: The Portal functions are applicable to all service providers The client management function will be used by current HADS users who migrate to the new system will need to be integrated for non-HADS users with their own CMSs

30. For HADS Users There will be a transition period to the new CMS This will involve a data loading process. Guidelines will be provided to help you do this Whatever is in the HADS database will migrate In short, the migration process will involve two key steps: Upgrading to HADS version 2.1e if not already there Migration to the new system

31. For Non-HADS Users You can choose to stay with your current CMS or transfer to the new system If you choose to stay with your current system, it will need to interface with the new system Software developers are being briefed and it is expected that they will adjust their off-the-shelf software so it will interface A sub-project will work with service providers needing help with interfaces

32. What support will be available for service providers? Information Session Topic 5

33. Learning the New System The new system has been designed to be intuitive and easy to use for all users For people wanting additional support there will be: Newsletters On-line, e-learning materials and tools with user guides and info sheets. On-line learners can work through the materials in a self-paced and flexible way

34. Portal eLearning and Support page

35. Other Available Supports

36. What is the roll-out process? Information Session Topic 6

37. In summary, Phase 1 processes include: Replacement of current Service Provider Portal Replacement of HADS client management system Automated MDS Extraction Additional FMS information for service providers

38. A few things to remember: The Service Portal has been designed to assist ADHC do business with the service sector The Service Portal has been designed to be easy to use and intuitive: Service Portal Training page Release of Phase One: All Providers will have access to the Service Portal Component Service Providers will choose whether to transfer

39. Do you have any further questions? Information Session Topic 8 (the last one)

40. Thank you for attending today Please complete the session evaluation form and hand in any post-it notes with your questions