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Team A • Tanya Hopper • Cliff Irvin

Instructional Plan & Course Evaluation. Team A • Tanya Hopper • Cliff Irvin. Day One. The training program will serve as an introduction for new cashiers to Kudler Fine Foods. • Introduction Video from Kathy Kudler. • Safety Video followed by short comprehension assessment.

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Team A • Tanya Hopper • Cliff Irvin

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  1. Instructional Plan & Course Evaluation Team A • Tanya Hopper • Cliff Irvin

  2. Day One The training program will serve as an introduction for new cashiers to Kudler Fine Foods. • Introduction Video from Kathy Kudler • Safety Video followed by short comprehension assessment. • Facility Tour • HR Paperwork

  3. Day Two The instructor will teach the cashiers how to complete an order from start to finish, focusing on specific techniques for efficiency and quality customer service. • Followed by: • Written Assessment • Live Demonstration • Best Practices

  4. Day Three • The trainees will spend the first half of the day shadowing a veteran cashier. • The second half of the day focuses on pricing, policy, and procedures.

  5. Day Four Putting the training in action… • Cashiers Begin Servicing Customers. • Final Written Assessment

  6. Day Five – Final Assessment • Cashiers are assigned registers • Mystery Shoppers - Error Margin - Customer Service - Attitude • Manager provides feedback highlighting successes and working on opportunities.

  7. Course Evaluation The course evaluation asks for the trainee’s opinion on several items, giving the company valuable information that can be put into play for future classes. • Curriculum • Length • Instructor • Structure • Comments • Concerns

  8. Recommendation The team recommends that Kudler uses this plan with the next group of newly hired cashiers and monitor how effective the training plan was.

  9. References Apollo Group, Inc. (2011) Kudler Fine Foods Internet Site Virtual Organizations. Retrieved from: https://ecampus.phoenix.edu/secure/aapd/CIST/VOP/Business/Kudler2/index.htm

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