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AQTF 2007: Continuous improvement and compliance

AQTF 2007: Continuous improvement and compliance. Chloe Dyson: CDA Consulting. AQTF 2007: key messages. Engagement with industry Emphasis is on RTOs working systematically to produce quality outcomes Continuous improvement must be planned and implemented

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AQTF 2007: Continuous improvement and compliance

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  1. AQTF 2007: Continuous improvement and compliance Chloe Dyson: CDA Consulting

  2. AQTF 2007: key messages • Engagement with industry • Emphasis is on RTOs working systematically to produce quality outcomes • Continuous improvement must be planned and implemented • Vital to identify and collect and analyse data from stakeholders • The AQTF should be tool, not a burden CDA Consulting

  3. Audit process:outcomes-focussed • Auditors will: • Concentrate on the outcomes or results of continuous improvement activity • Then drill down to process where outcomes are not demonstrated or where more information is needed • Not ‘require’ specific procedures • Consider: • How do you know that your training and assessment, client services and business operations are of a good quality? • What client services do you offer? How do you know if they are effective? CDA Consulting

  4. Standard 1-what auditors look for… • Evidence that improvements have been made: • Stakeholders are identified • Data about quality is collected from them-systematically • Data is analysed and used to improve quality • Improvements are reviewed • Needs to be strategic: what are the most critical aspects of training delivery? CDA Consulting

  5. Standard 1 • Resources in place: trainers, facilities and equipment, strategies, training and assessment materials CDA Consulting

  6. Standard 1-collection, analysis of data • surveys, focus groups, assessment validation, staff planning meetings, internal audit, meetings with students and employers/enterprise staff • Identify themes, plan and take action • Systematic-eg review data collected over 6 month period • Could record this through minutes, diary, continuous improvement forms-what suits you? CDA Consulting

  7. Standard 2: Quality client/student services • Collect data and improve • Identify learners’ needs • Provide services to meet these needs • Complaints and appeals: academic and other CDA Consulting

  8. Standard 3: Quality operations • Processes in place to meet the requirements of the AQTF • Continuous improvement • Partnerships • Record keeping CDA Consulting

  9. Audit-common gaps • Generic strategies for training and assessment • Lack of industry consultation to inform strategies • Poor assessment tools and processes-particularly unpacking units of competency • Lack of effective validation of assessment • Currency of staff competencies CDA Consulting

  10. Audit-common gaps • Lack of systematic processes, esp. data collection and analysis • Data on client services • Evidence of meaningful improvements • Partnership agreements: responsibilities, monitoring and review • ‘torpid’ policies and procedures CDA Consulting

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