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Brandon Beale – GlobalNOC/GMOC Service Desk Manager AJ Ragusa – GlobalNOC Software Engineer

GEC20 GMOC Update. Brandon Beale – GlobalNOC/GMOC Service Desk Manager AJ Ragusa – GlobalNOC Software Engineer. GMOC Updates Since GEC19. GMOC Development Project Updates? LLR Overview and Recent Exercise GMOC Service Desk Metrics. GMOC Development Project Updates.

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Brandon Beale – GlobalNOC/GMOC Service Desk Manager AJ Ragusa – GlobalNOC Software Engineer

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  1. GEC20 GMOC Update Brandon Beale – GlobalNOC/GMOC Service Desk Manager AJ Ragusa – GlobalNOC Software Engineer

  2. GMOC Updates Since GEC19 • GMOC Development Project Updates? • LLR Overview and Recent Exercise • GMOC Service Desk Metrics

  3. GMOC Development Project Updates • Simplified authorization to be based upon global flags on contacts instead of per organization. • Added ability for GENI project data to be submitted on the relational API. • Resources can now be submitted without being tied to an Aggregate • Slivers can now be submitted without being tied to a GENI Slice. • Improved performance of measurement data download by generation via periodic cache

  4. Staff Change • EldarUrumbaev • Jeremy Oakes

  5. GENI LLR Requests Process • Legal, Law Enforcement & Regulatory (LLR) • This Process is to handle inquiries regarding DMCA, Illegal downloads, Seized systems, etc, from Lawyers, Law enforcement and Regulatory agencies • GENI needs to be proactive and prepared for requests. • The LLR Process is designed and being refined to accomplish efficient and timely compliance to those requests. • GMOC has taken the initiative to drive the process and facilitate the resolution with all parties. GENI LLR Procedure Workflow

  6. LLR Workflow

  7. GENI LLR Exercise With Exogeni • Lessons Learned • The granularity needed to identify an offending IP is not currently available to the Service Desk • There are a couple of solutions still being determined. • Ops Monitoring should provide more visibility to the Service Desk • Racks team providing a tool to automatically determine who’s resource it is. • Determining time frame based on severity of issue when most of GENI is not 24x7 • LLR representative and GMOC agree a next business day response is appropriate. • Service Desk will send a response to the reporting party that we will address the issue in 1 business day.

  8. 2014 Total GMOC Tickets, Calls and E-mail

  9. 2014 GMOC-DB Stats

  10. Future GENI Operations Support • Improved Notifications • Topology (for Emergency Stop and other needs) • Circuits and Nodes in GMOC-DB • Pro-active Ops monitoring/alerting • Tracking outages at Regionals and other dynamic VLAN service providers (ION, AL2S) • Maintenance Freeze (Scale)

  11. Thank you Questions ? • Contact Us • gmoc@grnoc.iu.edu • http://gmoc.grnoc.iu.edu • 317-274-7783 • Subscribe to Ops Calendars (Web, iCal, RSS): • http://gmoc.grnoc.iu.edu/gmoc/index/support/gmoc-operations-calendars.html • Remote NOC Tour??? Time Permitting

  12. Hal the NOCbot

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