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Seizing opportunities to leverage India’s potential in ICTs

Seizing opportunities to leverage India’s potential in ICTs. Rajeev Chawla Secy egovernance Govt of Karnataka Secyegov-dpar@karnataka.gov.in. Use of IT tools in government. Use of IT in service delivery to citizens Eg Bhoomi in Karnataka, Eseva in AP Leads to

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Seizing opportunities to leverage India’s potential in ICTs

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  1. Seizing opportunities to leverage India’s potential in ICTs Rajeev Chawla Secy egovernance Govt of Karnataka Secyegov-dpar@karnataka.gov.in

  2. Use of IT tools in government • Use of IT in service delivery to citizens • Eg Bhoomi in Karnataka, Eseva in AP • Leads to • Transactions becoming faster and efficient • Bhoomi provides land records to citizens in less than 2 minutes • Transparent and less corrupt system • Mutation turn around time in Karnataka is now 45days with features like FIFO( first in first out) • More certainty in land ownership and faster mutations lead to more economic growth • Mackenzie reprt indicates potential loss of 4% due to bad land records system

  3. Use of IT tools in government • Use of IT in service delivery to citizens(G2C) • Eg KAVERI in Karnataka for land registration • Much much faster land transactions • PPP model and therefore win for industry

  4. Use of IT tools in government • Use of IT in internal critical processes of government • Eg computerisation of Treasury and in some other states • Leads to • Control on embezzlement of government funds • Effective supervision and monitoring of expenditure • And therefore more value out of public funds

  5. Use of IT tools in government • eProcurement- G2B- platform operational in AP and should be up and running in Karnataka in next 1 year • Govt in Karnataka procures goods and services worth Rs 10000 crore every year • For whole country this may be of the order of 4-5 lakh crores • Procurement largely through archaic inefficient manual processes • eProcurement would lead to • Faster and transparent decision making • More fair to business community

  6. What needs to be done • Use of IT to automate other critical areas of government functioning like • Human resources management • Project monitoring of major capital intensive projects to save on time and cost overrun

  7. What needs to be done • Use of IT tools in delivery of social services to citizens • Eg IT assisted education • Content creation? • And IT education • Mahiti Sindhu- 1000 schools in Karnataka • Health services • Telemedicine • to district hospitals • To villages in rural telecentres

  8. What needs to be done • For IT to reach masses the country needs service delivery mechanisms in the form of citizen service centres • PPP model as govt can neither set such large number of centres nor maintain them • Private sector needs to take lead • Content crucial for and key to success • B2C • Like telemedicine, education, assistance in purchasing and selling of commodities etc • G2C • Like Land records, caste, income, birth and death certificates, old age pension and all other like services provided by govt

  9. CSCs • Service centres would lead to • Saving in time and money of the farmers • Opportunity cost of time • Eg 100 lakh visits by farmers every year to pick up land records now available only at taluka level • Faster and efficient transactions of goods and services

  10. Issues related to service centres • Funds for setting up of service centres • 600,000 village in India • Connectivity to CSCs • Services G2C and B2C • Services support • Training needs • Services- Karnataka govt piloting RDS (rural digital services) for providing G2C services

  11. Strengths of Indian govts • Many key projects already implements in one state or the other • Political awareness about benefits of IT in governance • National egovernance action plan approved

  12. Limitations • Lack of administrative killer instinct-dependent upon some individuals • Conflict of interest- corruption control vs transparency • Lack of IT experts within government • Lack of body like IDA in Singapore

  13. Need of initiative from private sector • Need of Collaboration with governments to achieve faster penetration of ICT • Setting up of CSCs in rural India • Developing of appropriate B2C applications • Supporting creation of network infrastructure • Optimised network technologies for CSCs • Support govt on technical issues • Egov architecture • Security issues • Service delivery mechanisms • Business models • Standards

  14. Thank you Rajeev chawla Secyegov-dpar@karnataka.gov.in

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