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Innovation in Public Services

Innovation in Public Services. LGC Future Leaders Network Simon Yellowley BTGS Regional Director NEY&H Local Gov 19 /03/2012. Technical Innovation in Public Services. WHAT is Technology Innovation? Historical – Innovation Quiz WHY is it relevant to Public Services?

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Innovation in Public Services

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  1. Innovation in Public Services LGC Future Leaders Network Simon Yellowley BTGS Regional Director NEY&H Local Gov 19/03/2012

  2. Technical Innovation in Public Services WHAT is Technology Innovation? Historical – Innovation Quiz WHY is it relevant to Public Services? Today – Consumerisation of IT – BYOD, Social Media & Learnanytime HOW will technology change in the next 25 years Future – BT’s Technology timeline Question & Answers

  3. Film clip http://www.youtube.com/watch?v=VN3hF8dX8TM

  4. 2020 - 5 generations working side-by-side • The traditionalists (born before 1946) • The baby boomers (1946-1964) • Generation X (1965-1976) • The millenial / net generation (1977-1997) • Generation 2020 (born after 1997) • To work for an organisation that does something they believe in • Develop new skills and interesting career prospects • Initiate their own learning and development • Blend their private and working lives to work when, where and how they want • Un-tethered workspace • Device freedom • Application freedom • Millenial’s want:

  5. Bring Your Own Device: Culture change • I prefer to use familiar technology – allows me to be more productive • Employer provided equipment is too old or too slow • I prefer to use tools that fit my needs • My choice shows who I am • My managers do it, why shouldn’t I? • I want to improve my work/life balance • I want freedom & flexibility – to do my work when, where and how I want • I want to make my life easier by using the same device for business and personal use Source: http://news.citrixonline.com/news_release/Consumerisation-of-Technology-Driving-Dramatic-Productivity-Gains-in-One-in-Three-Businesses/?p=1988 Quote source: http://www.isaca.org/About-ISACA/Press-room/News-Releases/2011/Pages/ISACA-Survey-Bring-Your-Own-Device-BYOD-Trend-Heightens-UK-Online-Shopping-Risk.aspx

  6. Productivity and flexibilitybenefits Places fromwhichiWorkers have sent/received email, Facebookposts or texts for business Source: IDC 2011 Consumerization of IT Study, http://idc.cycloneinteractive.net/unisys-iview-2011/en/

  7. From flexible working to social networking • BT is a pioneer in flexible working • 2009 - Knowledge Management & Collaboration Strategy launched • And today: • We have rich set of internal wikis and blogs • Employees are encouraged to share what they know and participate in online communities BT Home Welcome to BT Blog Central Route2Learn

  8. Film clip http://www.globalservices.bt.com/uk/en/casestudy/elthorne_park_high_school

  9. Maximise productivity, flexibility, talent, satisfaction & costs “Let’s define the problem and come up with a solution” “It’s all about data centre infrastructure” “It’s a network infrastructure problem” 2010 5Bn Apps “It’s a security issue” “It’s all about your mobility ecosystem” 2009 3M Apps “It’s an application problem”

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