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Measuring Innovation in Education and Training Innovation in Services

Explore the characteristics of innovation in services, the challenges in measuring innovation in the service sector, and lessons for applying innovation in education from a session held in Paris on June 11, 2009.

jamesmlewis
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Measuring Innovation in Education and Training Innovation in Services

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  1. Measuring Innovation in Education and TrainingInnovation in Services Brainstorming session Paris, 11 June 2009

  2. Innovation in Services • Services are now the largest sector in OECD economies • Innovation in services may differ from innovation in manufacturing: • In manufacturing: accumulation of capabilities: Knowledge stocks and flows • In Services: Knowledge flows • Innovation in services tend to be: • The creation of new knowledge or information • New ways of organising internal operations • New ways of handling things or people

  3. Innovation in Services • Characteristics of innovation in services: • Close relationship between client and service supplier • Solutions tend to be more taylor-made than standardised • Innovation output is often intangible (quality vs productivity improvement)

  4. Measuring Innovation in Services • Indicators and methods for valuing innovation in manufacturing may only be partially applicable for business services: • R&D investment (no formalised R&D depts) • Employees in R&D • Patents (intangible outputs) • Can indicators from CIS measure Innovation in Services? • Partially. Some indicators may be more used, but they are not sufficient

  5. The Service Sector Innovation Index • Use of “enabler” factors: framework conditions • Use of R&D and non-R&D indicators specific to services • No use of Throughputs, e.g. Patents • Use of Output indicators: • Innovators: % of SMEs introducing organisational and marketing innovations, employment in K-intensive services, etc • Economic effects: Sales

  6. Results are different • EIS classification: Switzerland, Sweden, Finland, Germany, Denmark, UK,… • Service innovation index: Luxembourg, Greece, Germany, Austria, Estonia, Cyprus, Ireland, Sweden,…

  7. Lessons for innovation in education • Which framework conditions are relevant for innovations in education? • Which indicators of EIS are relevant for education? • Inputs: Innovation expenditure • Throughputs: Patents? • Outputs: • Innovation outputs: Quality? Satisfaction? • Effects: learning outcomes?

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