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Discover how to scale your business effectively by documenting your processes and implementing a proven system. Learn the steps to define business processes, set KPIs, and improve efficiency to overcome growing pains and retain talent. Tips for success included.
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USING PROCESS MANAGEMENT TO GROW YOUR Shirley Tan BUSINESS CERTIFIED BUSINESS COACH
Who Am I ? Not a ProfessionalSpeaker Not an MBA
I am Merchant / Business Owner
Fire Fighter Approach
Business Owners Want GROW THEIR BUSINESS
Customer Wants BUSINESSES TO KEEP THEIR PROMISES
Goal Today Effective way to Document Your Business Processes
Biggest Benefit End This
FOCUS ON WHAT WE CAN CONTROL
But We Do Have A System I SWEAR, The Question is…. Can You Go ON Vacation With Out Calling Your Office Or Checking Your Emails Every Hour?
Starting Out Do Everything Yourself Business is on the Up Swing
Typical Training Method You Park your new hire with Notebook and Pen Have them Shadow someone/you
Problems: Internal Not Formally Trained Not Efficient Lots of re-do’s Employees are Frustrated
Problems: External Customers are Complaining You’re losing Sales Business is Stagnant
Growing Pains This becomes your World
Biggest Concern Talent walking out the door Taking their learned Knowledge with them
SOLUTION: Proven System
WHAT IS A BUSINESS PROCESS?
WHERE DO I START?
NEEDS TO CONTAIN THE FOLLOWING ELEMENTS
What’s In It For You? Reinforce Core Competency Responsible / Accountability Business can Scale Turn Key Business
What’s In It For Your Employees? Clear Instructions Clear Expectations Better Job Experience Serve Customers Better
Where You Might Struggle ? You Don’t want to do it Employees Don’t want to do It Will Take Time
Tips For Success Make it a Top Priority Get it done as a TEAM Include Goals/Metric Assign Project Ownership Internal / External
Select a Department to Start
Step 1 Write out Employee Job Detail Description
Step 2 List All Task Description Assigned
Step 3 Write out Detailed Steps for Each Task
STEP BY STEP PROCEDURE
RECEIVING PROCESS FLOW CHART Found Issues Here
Step 4 Define Linkage/hand off
PHASE ONE STEP 1 DEFINE YOUR GOALS & OBJECTIVES
PHASE ONE STEP 2 IDENTIFY DEPARTMENT TO TACKLE
PHASE ONE STEP 3 WRITE CURRENT PROCESS
RULE: CURRENT PROCESS – NO IMPROVING/ NO CHANGES • Break out individual job task (WHO) • Task (WHAT) • Task process (HOW) • List all tools/software this person/department use • Note down task time