1 / 16

Energy Saving Trust South East Centres Kent, Surrey and Sussex – KSS

Energy Saving Trust South East Centres Kent, Surrey and Sussex – KSS Thames Valley and Solent - TVS Graham Dear – Advice Centre Manager, KSS Jan Deacon – 1 to 1 Support Manager, TVS. 27 th February 2009. KSS Centre in 2009-10…. Overall structure remains the same

everettmoore
Download Presentation

Energy Saving Trust South East Centres Kent, Surrey and Sussex – KSS

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Energy Saving TrustSouth East CentresKent, Surrey and Sussex – KSS Thames Valley and Solent - TVS Graham Dear – Advice Centre Manager, KSS Jan Deacon – 1 to 1 Support Manager, TVS 27th February 2009

  2. KSS Centre in 2009-10…. Overall structure remains the same • Recruitment - Advice Centre Manager - Operations Manager - Marketing Manager - 121 Support Officer - Centre Support - Project Officer - 8 Advisors • Advice Centre – Thornton Heath • Sub-contractors – The Energy Centre - AEA Energy and Environment

  3. TVS Centre 2009-10.... • Staff • At recruitment for Centre Manager (Brad Hook Acting) • Marketing Manager • Operational Manager • 4x 1 to 1 Managers • Transport Advisor • 7x Outreach Advisors • 7x Telephone Advisors • Presence – Milton Keynes and Witney • Sub Contractors – tEC and NEF

  4. How we advise customers • 0800 512 012 / www.energysavingtrust.org.uk/check • All advisors trained to provide detailed advice and make referrals to grants, offers • Energy hierarchy • Low cost/no cost - behavioural • Measures that cost effectively reduce CO2 – insulation remains a priority measure • Also transport (use less, drive smarter, buy efficient) • 09/10 - Businesses (employees) - waste & water • Renewables • Reactive advice as required • Proactive advice only when appropriate

  5. Outreach Programme • Out-reach events in 09-10 • Concentrating on areas with a high footfall e.g. • Heathfield Farmers Market. • Shopping centre's. • Technology show cases – Concentrate on large organizations and events e.g. Kent County Show, Blenheim Horse Trials etc • Transport advice • Concentrating on Local Authorities and Businesses with 500 employees e.g Pfizer, Thames Valley Police

  6. KSS ESTac Activities 09/10 - Surrey

  7. ESTac Activities 09/10: W Sussex

  8. ESTac Activities 09/10: E. Sussex

  9. ESTac Activities 09/10: Kent

  10. 121 Local Authority Support Programme The KSS ESTac covers 35 District and Borough Local Authorities, 3 Counties and 2 Unitary Authorities, Medway and Brighton & Hove. 121 Support Programme • Medway • Maidstone • Swale • Tunbridge Wells • Elmbridge • Epson & Ewell • Reigate & Banstead • Arun • Mid-Sussex • One new LA engaged

  11. TVS 1 to 1 Support • 30 Local Authorities, 5 Counties, 10 Unitaries • Currently within Programme; • West Oxfordshire • Slough • South Buckinghamshire • Test Valley • Isle of Wight • Havant • 6 new LAs for 09-10

  12. HEC Mailings to Local Authority Areas • Waverley BC 30,000 • Tonbridge & Malling 30,000 • Shepway 30,000 • Reigate & Banstead 30,000 • Runnymede 30,000 • Canterbury 30,000 • Swale 30,000 • Arun 30,000 • Epsom & Ewell 30,000 • Rother 30,000 Total 300,000

  13. Low Carbon Communities • KSS - 8 existing Low Carbon Communities and 2 initiated. • TVS – 8 existing and 4 new Low Carbon Communities Partnerships • South East Home Insulation Partnership • DCReASE

  14. KSS Key Performance Indicators Targets 2009/10 • Key Performance Indicators • KPI 1 Advice Contacts • Customer Led Advice 50,400 • Digital Advice tools 7,000 • Advice Mailing responses 33,200 • Standard Outreach Events 5,400 • Employee Engagement 1,200 • Community Outreach Events 1,200 • Transport 10,000 • Total Advice Contacts 108,400 • KPI 3 Impact • Targeted Carbon Savings tC 19,242 Total Carbon Saving tC 195,934

  15. TVS Targets 2009-10 • KPI 1 Advice Contacts • Customer Led Advice 48,000 • Digital Advice tools 2,000 • Advice Mailing responses 23,000 • Standard Outreach Events 5,000 • Employee Engagement 2,000 • Community Outreach Events 800 • Transport 11,000 • Total Advice Contacts 80,800 • Targeted carbon savings tC 92,417 • Total tC saving 395,417

  16. Issues • Transport Advice • Installations • Renewable energy • Waste • Water

More Related