1 / 31

The Spark of Inspiration

The Spark of Inspiration. Next Step On The Journey. A Chain Reaction. Team Members. Delivering Inspirational Moments. Creating Happy Guests. A Rich Tradition Of Inspiration. “. As hotel men and women, it is our responsibility to fill the earth with the light and warmth

evonne
Download Presentation

The Spark of Inspiration

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The Spark of Inspiration Next Step On The Journey

  2. A Chain Reaction

  3. Team Members

  4. Delivering Inspirational Moments

  5. Creating Happy Guests

  6. A Rich Tradition Of Inspiration

  7. “ As hotel men and women, it is our responsibility to fill the earth with the light and warmth of hospitality. ” Our commitment is to deliver an unmatched guest experience. Whether they stay with us for business or pleasure, we promise to help our guests be at their best all around the world, 24/7, by providing an environment where they can Work, Enjoy and Relax.

  8. Let Your Personality Spark Inspirational Moments

  9. Consistent Guests must be able to trust Hilton to deliver quality service, consistently, in every hotel. CONSISTENT

  10. Hassle-free We must find ways to make the Hilton experience effortless and efficient. CONSISTENT HASSLE-FREE

  11. Personalized We do our best to shape every stay to the individual, and provide personal “Hilton” touches. CONSISTENT HASSLE-FREE PERSONALIZED

  12. Inspirational-Hilton Moments We create special moments of service for every guest by providing caring, thoughtful attention and detail in everything we do. INSPIRATIONAL- HILTON MOMENTS CONSISTENT HASSLE-FREE PERSONALIZED

  13. The Power To InspireIs In You Every Day. CONSISTENT HASSLE-FREE PERSONALIZE INSPIRATIONAL- HILTON MOMENTS INSPIRATIONAL- HILTON MOMENTS

  14. Ava’s Gift Hilton Hefei, China

  15. Slawek Finds A Way Hilton Warsaw, Poland

  16. Bob’s Guidance London Hilton on Park Lane, UK

  17. A Helping Hand For Ruby Hilton Akron/Fairlawn, Ohio, US

  18. Frank’s Journey Hilton Springfield, Illinois, US

  19. Team Members Serve Up Kindness Hilton Sandton, South Africa

  20. How Do We Know We’ve Created Truly Inspirational Moments? Example SALT Survey Questions: 1. How satisfied were you with your stay? 2. Did any aspects of your stay exceed your expectations? 3. Would you stay at this hotel again? INSPIRATIONAL- HILTON MOMENTS HIGHER SALT SCORES LOYAL GUESTS

  21. How Are Our SALT Scores? GM to insert SALT scores

  22. How Many Times Do You Think a guest comes in contact with a Team Member during an average three-day stay? Two? Five? Seven? Twelve? More?

  23. Workshop Introduction Stories Around The Campfire

  24. Warm-Up Exercise Stories Around The Campfire

  25. Workshop Explanation Stories Around The Campfire

  26. Workshop Example Stories Around The Campfire

  27. Workshop Explanation Stories Around The Campfire

  28. Stories Around The Campfire

More Related