All classes are taught by instructors who have significant experience in the subject matter.

1. Global Innovative Consulting offers a wide variety of classes on various topics, such as:*Risk Management using DFMEA (page3)*Risk Management using PFMEA (page6)*Introduction toFMEA(Failure Mode § Effects Analysis) (page10)*5S + X (1, 2 …) (page13)*Introduction to Lean(page16)*Quality Management System (QMS)(page19)*Quality Audits(page22)*Corrective Action Process and the problem solving methods associated with it(page25)

2. All classes are taught by instructors who have significant experience in the subject matter. Irrespective of how many employees will participate in our training, your entire business will benefit directly!

3. 2 Days Risk Management using DFMEA (for advance users) Why DFMEA does not work properly? How to make it work sustainably in your organization?

4. Class Objectives Suggested Attendees This class is for users which are familiar with DFMEA and have been part of a team which has developed at least one DFMEA. Also more advance users will benefit from this training by learning new techniques to improve the performance and manufacturability of their designs as well as to bring the lessons learned in their organization. Following points will be covered by this training: • The fundamental reasons companies fail to have a sustainable DFMEA development and how to prevent them; • How to sustainably develop a DFMEA for a system or sub-system; System analysis, Functional diagram creation and the link with Product Requirements; • How to effectively fill-in the DFMEA template: the reason this is an on-going pain for most organizations and how to overcome this almost with no additional effort or costs! • The obstacles teams will face in developing a DFMEA and how to efficiently overcome them including focusing the discussion on what really matters spending no more than few seconds on any rating; • How to use the information in the DFMEA to improve product performance and reliability; • The interrelationships/benefits of DFMEA, Design Validation Plan Report (DVPR) and Design Verification Plans & Report (DVP&R); • The interrelationships between DFMEA and PFMEA and how to link them effortlessly; Class duration • The total duration for the class is 2 days. The class is approximately 35% instruction and 65% application exercises.

5. This training will introduce participants to the steps of Risk Management using the tool of Failure Mode & Effects Analysis (FMEA) to define, manage, and reduce risks. Although the focus of the training is FMEA, the link between FMEA and corrective actions will be taught as well. Other risk management tools are also presented such as: brainstorming, fish-bone diagrams, Cause and Effect diagrams, etc. Most importantly the team will leave the course with a clear understanding of when it is best to use each tool and how FMEA and corrective action are working together. The FMEA training addresses each step of doing a FMEA, with exercises designed to ensure maximum understanding of Design (D)FMEA. The first day of this program includes training on tools used when doing a DFMEA, how to do an effective DFMEA, and exercises to re-enforce understanding. Most importantly we are also addressing the reasons why organizations fail to get most of the benefits of DFMEA. Day two involves having each company select a process to generate a DFMEA with instructed guidance. During the DFMEA development process the participants will be guided step by step to generate their specific DFMEA capturing all the lessons learned! In this environment, each company’s DFMEA will have the most important items addressed by the end of the second day. After the DFMEA training, based on the lessons learned during the DFMEA development, the trainer will suggest based on the feedback received from the participants which processes need to be updated to ensure future developments will benefit on-going from this training. This written feedback is part of the training package and will be done at no additional cost!

6. 2-Day Risk Management using PFMEA (for advance users) Why developing a PFMEA is a painful experience and too often with no value added for your organization? How to fix this situation and ensure PFMEA will add value sustainably in the future?

7. Class Objectives Suggested Attendees Successful implementation of PFMEAs and control plans requires involvement from process engineers, operations and quality control at a minimum! Maintenance, purchasing, SQM or any other department which is affected by the decisions taken as a result of the PFMEA ought to participate. Therefore it is advised that the class be made up of representatives from each of these groups. Following points will be covered by this training: • The interrelationships between DFMEA, PFMEA and Control Plans; • How to smoothly develop a PFMEA for a product of the class’s choice so they can see the concepts applied; • The obstacles teams will face in doing a PFMEA efficiently and how to overcome them including spending no more than few seconds on any rating; • How to use the PFMEA information for process improvements (to decrease defects, increase productivity and reduce downtime while optimizing the utilization of the existing resources); • How to use PFMEA to manage production risk for a project. Class duration • The total duration for the class is two days. The class is approximately 35% instruction and 65% application exercises..

8. This training will introduce participants to the steps of Risk Management using the tool of Failure Mode Effects Analysis (FMEA) to define, manage, and reduce risks. Although the focus of the training is PFMEA, other risk management tools are also presented such as: brainstorming, fish-bone diagrams, Cause and Effect diagrams, etc. Most importantly a clear understanding of when it is best to use each tool is also included in the training. The PFMEA training addresses the particular steps of developing a PFMEA, with exercises designed to ensure maximum understanding of PFMEA and especially how to use the tool to add value for your process development, reduce defects and prioritize the improvement actions.

9. The first day of this program includes training on how to link the DFMEA with the PFMEA including how to proceed when you do not have a DFMEA or the DFMEA is not complete. Also in this day we will teach how to ensure you focus on what really matters when you are developing the PFMEA and how to do it sustainably. Most importantly we are also addressing the reasons why organizations fail to get most of the benefits of PFMEA and how to address this issue. Day two involves having each company select a process or a product to generate a PFMEA with instructed guidance. During the PFMEA development process the participants will be guided step by step to generate their specific PFMEA capturing all the lessons learned! In this environment, each company’s PFMEA will have the most important items addressed by the end of the second day. After the PFMEA training, based on the lessons learned during the PFMEA development, the trainer will suggest based on the feedback received from the participants which processes need to be updated to ensure future developments will benefit on-going from this training. This written feedback is part of the training package and will be done at no additional cost!

10. Introduction to Failure Mode Effects Analysis (FMEA) Understand the basics about FMEA: where does it come from, what is the purpose, when and how to use it?

11. Class Objectives Suggested Attendees Successful implementation of FMEAs requires a thorough understanding of the principles which are guiding the usage of the tool. A FMEA cannot be sustainably maintained without the involvement of all the departments which are affected by the decisions taken, as a result of the development of the FMEA. Furthermore FMEA is like an “open book” showing almost everything about a company’s expertize, capabilities and commitment to quality. Therefore in order to have a sustainable FMEA development process, management support is a must! In this training all middle managers and team leaders should be involved at a minimum! Upper management would benefit as well by getting specific feedback on how to ensure the FMEA development process is done sustainably. Aside from the above, every other personnel who would like to get a deep understanding about FMEA should attend the class as well. Following points will be covered by this training: • Why bother developing an FMEA after all? • What are the business benefits in doing an FMEA? • When and how do I have to do an FMEA to ensure I optimize the benefit for the business? • What is the meaning of the ratings and how can I use the information to help me develop my processes? • What do I need to do to have a sustainable FMEA development process? How to overcome the FMEA to be seen as a deliverable? • How can I maximize the usage of the information in the FMEA? • What is the link between FMEA and risk management?. • What is the link between FMEA and problem solving? • How can FMEA help business development and help to increase revenues and market share? Class duration • The total duration for the class is one day. The class is approximately 35% instruction, 35% open discussions and 30% application exercises.

12. This training will introduce participants to the Failure Mode & Effects Analysis methodology and most importantly it will highlight the enormous business benefits that can be achieved when FMEA is done the right way and at the right time! • The FMEA training addresses • the principles which guide the developing of the FMEA, • how was the tool developed, • why it is used, and • how can the companies benefit from it? • As part of the training, real life examples will be shown and discussed to ensure maximum understanding of both Design FMEA and Process FMEA, as well as how the two are linked together. • There will be detailed explanations about: • why organizations fail to sustainably implement (D and/or P) FMEA and • how to achieve the maximum benefits out of the FMEA, as well as • how to overcome pitfalls in the FMEA development process. • An example will be provided at the end of the class showing the link between the DFMEA and the PFMEA. • After the FMEA training, the trainer will suggest - based on the feedback received from the participants - which processes need to be updated to ensure future developments will benefit on-going from this training. • This written feedback is part of the training package and will be done at no cost!

13. 5S + X (1, 2 …) how to get the most out of it! What is 5S and why is it so difficult to have a sustainable 5S process and how can a business overcome this challenge?

14. Class Objectives Suggested Attendees To have the maximum benefit of this training it is recommended for management as well as team leaders and employees in key positions (those who have been identified to have the necessary commitment for continuous improvement activities). Following points will be covered by this training: • Understand what 5S is all about and what can be actually achieved when using it. • What are the conditions needed to be fulfilled in order to ensure 5S will become a sustainable process? • How to implement 5S optimally? Who should participate and how should the persons be selected? Class duration • The total duration for the class is 4 hours. The class is approximately 35% instruction, 40% examples and application exercises and 25% open discussions

15. This training will clarify : • how was 5S initially developed, • what is actually the purpose of 5S, • what is 5S, • what are the pre-requisites to ensure a sustainable implementation and • how to implement 5S. • Due to a lot of misconceptions, 5S is not used as it should, therefore the benefits are not realized and subsequently the implementation degenerates in team leaders asking their employees for compliance to some pre-established rules. • This situation can be very easily overcome, once the few simple steps on how to implement 5S in a sustainable way are being followed!

16. Introduction to Lean What is lean, how to implement a lean culture, the main reasons lean implementation fails and what to do to overcome them?

17. Class Objectives Suggested Attendees Beginning with the CEO, continuing with the board of directors and all the way to middle management, this training is primarily for you! When it comes to Lean everything begins and ends with you! Lean is a way to do business; it is THE profitable way to do business! Therefore it is critical for you to get a clear picture about what Lean is all about before embarking on a journey of this magnitude! Following points will be covered by this training: • Understand Lean principles and what are they all about. • The main reasons why businesses fail to implement lean! Some of the reasons are … well… “ugly” but nothing good comes without realizing and accepting the need for improvement! • Answers to: ‘How to implement Lean?’ Why is it so difficult? Is there anything that can be done to make it easier? Fortunately YES, it is! • Specific suggestions where to start the implementation and how to do it optimally. Class duration • The total duration for the class is 8 hours. The class is approximately 35% instruction, 40% examples and application exercises and 25% open discussions.

18. After the North American automotive crush in 2006-2008 timeframe, followed in parallel by the unprecedented rise of Toyota, a lot of ideas and conceptions about Lean have entered industries worldwide. Unfortunately too many businesses have tried to implement Lean but failed and some of them failed miserably! Why? What is actually Lean and why Toyota managed to become ‘The Machine that changed the world’, while the vast majority fail? In this training we will clarify what Lean is all about: the Lean principles, what is the ultimate purpose of Lean and what needs to be done in order to implement it sustainably.

19. Quality Management System and ISO requirements What is it and why do we need it? How to setup a QMS that will be sustainably maintained?

20. Class Objectives Suggested Attendees Primarily this training is for the management and all Quality Engineers as well as for the upper management in case an initial certification for the ISO standard is needed. Following points will be covered by this training: • Understand what a QMS is all about; what are the elements of a QMS, where are they coming from and what is the relationship between the QMS and ISO? • Clarify how to define a QMS; how big, how many details, how wide and who should be involved in building it? • Provide solutions to optimally implement a QMS and how to sustainably maintain it! • Specific suggestions where to start the implementation and how to do it optimally. Class duration • The total duration for the class is 4 hours. The class is approximately 60% instruction, 20% examples and application exercises and 20% open discussions.

21. Do you feel a cool chill penetrating your body when you hear ‘QMS’ (particularly mentioned by a Quality Director in the context of updating prior to a critical external audit…)? If you participate in this training you will never feel those chills again (sorry!). There is no mystery or anything spectacular about any Quality Management System! As any QMS should have its roots in the requirements of a standard, part of the training will be to understand the ISO standard requirements and how the QMS and ISO are interconnected! In this training we will also show how the QMS should sustain the business and not the other way around!

22. Quality Audits What is it and how to add value for your organization with every audit!

23. Class Objectives Suggested Attendees Primarily this training is for the mid management and all Quality Engineers as well as Team Leaders. Upper management is needed if the ISO certification has been recently obtained or if in the organization there are evidences that the audit process is seen as a necessary “to do” checklist rather than a fundamental value added activity. Following points will be covered by this training: • Understand the reason audits are not liked in your organization and what you should do to change that! • How to effectively change the way audits are perceived and to bring engagement from the organization in the auditing process • Provide solutions to make the follow-up sustainable! • Specific suggestions where to start to change the audit process to become a fundamental value added activity for your business Class duration • The total duration for the class is 4 hours. The class is approximately 60% instruction, 20% examples and application exercises and 20% open discussions.

24. What comes to your mind when you hear that a new Quality Audit is approaching? When people are informed they are going to be part of an audit, they tend to feel uneasy about it and would rather avoid it. Why almost everybody in almost all organizations have at least a “not me” approach about audits? Fortunately this situation can be easily changed and people can be actively engaged in participating to any audit your organization may face! In this training we will show why audits have such a bad reputation and how to fix this issue.

25. Corrective Action Process and the problem solving methods associated with it (A3 vs. 8D) What method is best, when and why?

26. Class Objectives Suggested Attendees Because of the significant impact that this process has on the company’s image, this training is for all management levels as well as all Quality Engineers and Team Leaders. Following points will be covered by this training: • Understand the reasons why corrective actions only addresses the technical issues at best and falls short to satisfy stakeholders and to bring further improvements to the organization; • Learn the main reasons why organizations experience reoccurrence of the same issue after the corrective action has been closed and what can be done to avoid this situation; • Provide solutions to ensure the corrective action process is effective and to have the entire organization participating for the successful closure of every corrective action; • Learn the difference between the A3 vs. 8D and when to use one or the other. Class duration • The total duration for the class is 4 hours. The class is approximately 50% instruction, 25% examples and application exercises and 25% open discussions

27. When an issue (such as a field failure) needs to be solved and reported officially, usually the ugly side of ‘delegation’ surfaces in almost any organization. • Particularly when it is about 8D reports which will be read by ‘who knows?’! • This is another situation thatreveals the strengths as well as the weaknesses of an organization. • Unfortunately too many of them are struggling with : • the corrective action process, • with the proper closure of the corrective action and • with the implementation of a permanent corrective action. • To add salt to the wound this is the favourite playground for any external auditor! Ouch! • In this training we will reveal the usual reasons a corrective action process is falling short, sometimes way too short, to meet the necessary expectations of auditors but most importantly to add value to your business! We will show what needs to be done to have a solid corrective action process implemented in such a way that brings solid business improvements!