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Homeless Hotlines

Homeless Hotlines. Norfolk Regional : Sally Berger Virginia Beach : Robin Gauthier & Stacey Hammell. ForKids History of Hotline- Norfolk. 5 primary call sites-Outdated resources ForKids merged all calls Nov 2010 Took over the Norfolk Call Center Sept 26, 2011

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Homeless Hotlines

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  1. Homeless Hotlines Norfolk Regional: Sally Berger Virginia Beach: Robin Gauthier & Stacey Hammell

  2. ForKids History of Hotline-Norfolk • 5 primary call sites-Outdated resources • ForKids merged all calls Nov 2010 • Took over the Norfolk Call Center Sept 26, 2011 • Call Point went live Feb 6, 2012-thanks to OTEH Desire to provide a responsible Call Center with reliable information.

  3. Service Approach • Triage • Pre-screening • Current Resources • Emergency Overnights (ERO) • Relationship with Norfolk Dept of Human Services • Average of 120 incoming calls/day

  4. Collaborations • Norfolk Central Intake • Regional Paradigm/commitment • Relationship with all shelter programs • Relationship with all community programs • Update all resources/financial supports for residents every 90 days

  5. Data Management & Statistics • 2,261 HH from Oct-Jan (undup) • 1,109 HH Turn-away • 1,095 calls for rental assistance • 146 calls for utility assistance • Staffing needs

  6. History of Hotline-Virginia Beach • Department of Housing issued RFP. • Samaritan House was contracted to operate Connection Point. • Model-single location central assessment & referral center. • Provides 1st level screening for homeless & housing programs. • Has mixed authority-emergency funds. • Does not authorize shelter admission. • Went live on May 23, 2011.

  7. Service Approach • Target-homeless & risk of homeless. • Available by phone or walk in. • In-depth screening is completed to determine eligibility. • Callers eligible for services are scheduled for face to face meeting. • Community referrals provided. • Callers referred to appropriate programs, applications faxed.

  8. Collaborations Connection Point works in partnership with… • Regional emergency shelters and hotlines. • Planning Council-Homeless Prevention Program (HPP). • Landlords & utility companies. • Subsidized housing programs. • Samaritan House.

  9. Data Management & Statistics • Screenings are entered into HMIS • Why is information collected? • To determine extent of local homelessness/housing trends. • Identify service gaps & future resources. Assistance provided May 2011-Feb 2012 • $71,115.41 of financial assistance dispersed to 68 households. • 76% rental assistance. • 9% utility assistance. • 5% emergency shelter (hotel/motel.)

  10. Data Management & Statistics (Duplicated Calls to Connection Point)

  11. Future Trends-Norfolk and Virginia Beach • Centralized regional Call Center. • Resources available for entire region. • Technology and Data Collection • Support regional collaboration. • Increase prevention services. • Additional staff & volunteers to improve efficiency.

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