Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Cloud Consulting: Cloud Optimisation for Data Centres For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition —Cloud Optimisation for Data Centres Service Description • This product is a cloud optimisation strategy for organisations that need to determine how their existing data centre provision can make good use of cloud alternatives to improve the fitness for purpose and/or value for money. This product compares the existing data centre provision with viable cloud alternatives using the latest market data, vendor offerings and 'as a Service (aaS)' products. The outcome will be a report that supplies the organisation with an evidence-based recommendation on the most cost-effective, compliant and strategically aligned data centre option Key Deliverables • Optimisation workshops where current costs are analysed, capabilities are reviewed and possible alternatives discussed and agreed • Key findings and recommendations with milestone plans for change documented in strategy report • Assessment of Cloud and data centre service capabilities (dimensions include costs, skills, processes, technologies in use, capacity) • Review of market alternatives and comparison of vendor offerings including representative costs, compared to existing charges Key Benefits • Baseline service component costs for the client ICT operation (typically includes costs for hardware, software, personnel, network, accommodation and outsourced contracts) for analysis Key Benefits (Cont) • Development of a ‘peer’ profile (selected from the Gartner Benchmarking Databases) of other, similar, organisations that operate Cloud ICT services and use of this as a means of comparison to the client ICT services. Identification of optimisation opportunities • ‘Long list’ of potential service delivery alternatives • Identification of relevant vendor capabilities for service delivery alternatives • Workshop materials to support discussion of potential ‘future state’ alternatives • Shortlist of preferred alternatives for stakeholder discussion and for onward further analysis • Pricing assessment of shortlisted service delivery alternative options • Draft Strategy Report workshop to discuss study findings • Refined Strategy Report following receipt of client feedback • Full project report providing the client infrastructure strategy • Executive briefing of key elements from the study • Project completion activities (as may be required through the client project management processes) • The client ICT Environment Summary document for onward use • The client ICT team member staffing profile and high level skills assessment • “Service requirements” summary document for onward use within the project. This will be required to — for example — enable enable modelling of alternative delivery models Pricing • Gartner will charge a firm fixed price of £168,288 excl. VAT, incl. all expenses for this service

3. Gartner Service Definition —Cloud Optimisation for Data Centres Gartner Project Team Roles • Project Schedule • Gartner anticipates completion of this service within 12 weeks • Client Project Team Roles • Project Sponsor • Project Manager • Key stakeholders, e.g. DC manager, business application owners, architects, etc. Project Schedule

4. Gartner Service Definition —Cloud Optimisation for Data Centres • Reasons Why Others Use Gartner • Gartner created the IT Research industry 32 years ago, and our reputation speaks for itself. Gartner Research is the only IT research informed by both the technology end user and provider’s perspectives. We use our research as the basis for our Consulting solutions, methodologies and tools; and, we leverage our research and our industry‑leading analysts, as needed, throughout our Consulting engagements. So, when our clients buy Gartner Consulting, they are buying Gartner Research • Articulating a clear ICT Value Proposition that is framed such that cloud opportunities are highlighted appropriately is a foundational pillar in approving and executing change. Without evidenceto secure informed consent to an updated ICT Value Proposition there is a danger that Cloud opportunities are missed, or pursued for inappropriate reasons • A clear view of what changes to make to ensure the organisation is better able to recognise, evaluate, decide and execute on Cloud initiatives (and the rationale for making such changes) • Prerequisites • There are no prerequisites for this service Any Additional Information • There is no additional information related to this service

5. Gartner Service Definition —Cloud Optimisation for Data Centres Full List of Deliverables • Strategic alignment report—future services must align to the client’s current ICT and Applications Strategy and be operable fulfilling data privacy and other legislative requirements • Comparison of potential alternatives—an options appraisal provides analysis of different ways of delivering ICT services. For example these alternatives span from continuing with existing in-house hosting arrangements (in various formats) through to exploiting the most modern technologies such as external multi-tenanted Cloud-based services — but these have different risk profiles. Alternatives must be evaluated against industry best practice and government policies. A relative cost assessment is needed to identify current costs versus those of viable alternatives • Service requirements— the client business applications have different needs of disaster recovery and business continuity arrangements • Market capabilities— understanding on how the market is evolving and what suppliers can provide so that these ideas can be incorporated into a “future services world” strategy • Executive Level Presentation • Linked Gartner G-Cloud products • This product provides the information needed for an organisation to develop a detailed business case and sourcing strategy for data centres. Gartner also provides products to support the development of other cloud requirements and sourcing strategies. These are: • Sourcing Road Map and Plan • Cloud Strategy • Cloud Transformation Site Readiness Assessment

6. Gartner Service Definition —Cloud Optimisation for Data Centres Assumptions • The due diligence (‘as‑is’) data are reasonably available via interviews and documentation review • The client will provide timely access to all appropriate personnel to be interviewed. These personnel will have the ability to provide data necessary to complete this project, answer questions, provide existing documentation and attend working sessions • Service pricing and timescales assumes that Gartner will conduct up to 10 stakeholder interviews and 6 major workshops in the course of delivering this project, and that the client will arrange all sessions with the client personnel • All data collection and interviews/workshops will take place via telephone or in person at the client offices • The client will designate a project manager to act as the primary point of contact for this project who will be expected to work closely with the Gartner employees as needed and will: (a) approve project priorities, detailed task plans and schedules; (b) facilitate the scheduling of Gartner interviews with appropriate client personnel; (c) notify Gartner in writing of any project or performance issues; and (d) assist in resolving project issues that may arise • The work effort described in this service definition assumes that the client personnel are available to assist in the project as defined in this Proposal. If the client personnel are not available, a change of scope may be necessary • The client will review and approve documents within five business days. If no formal approval or rejection is received within that time, the deliverable is considered to be accepted by the client • The client is to schedule the client resources for project activities and provide meeting facilities as necessary • The client personnel will be made available per the final project schedule • Any requests for additional information (beyond the details described in the tasks above) that are made by the client will be considered a change in scope for this engagement and will be handled accordingly • All deliverables will be developed using Microsoft Office products (for example, Project, Excel, Word and PowerPoint) • Changes to Scope • The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work • As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition

7. Gartner Service Definition —Cloud Optimisation for Data Centres Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively • Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue • Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor. At the conclusion of the service described all deliverables and any supporting information is handed over to the client

8. Gartner Service Definition —Cloud Optimisation for Data Centres Onboarding • Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client Offboarding • Gartner does not offer offboarding services, however, Gartner will close down the engagement, upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client

9. Gartner Service Definition —Cloud Optimisation for Data Centres Pricing • Gartner will charge a firm fixed price of £168,288 excl. VAT, incl. all expenses for this service • Financial Recompense Model • If a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement Ordering and Invoicing Process • Gartner will bill for 100% of the professional fees at contract signing • All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices • Termination Terms (by Consumer/by the Supplier) • Services may be terminated without cause by the Customer on at least thirty (30) Working Days notice

10. Gartner Service Definition —Cloud Optimisation for Data Centres Service Management • This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition Service Constraints • This is not applicable to this service • Service Levels • This is not applicable to this service

11. Gartner Service Definition —Cloud Optimisation for Data Centres Training • Gartner will provide the client project manager and client’s team coaching to the client's optimisation project • Consumer Responsibilities • Provision of the necessary resources, systems and documentation for review • Responsible for managing logistics on client’s site for the duration of the engagement • Assign a client Project Manager to work as a single point contact between the Gartner team and the client • Identify the right people for the interviews/workshops, schedule and communicate the intent of the engagement • Provide facilities for workshops and Gartner workspace • Collate and send all relevant data prior to the meeting • Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff Trial Service • Gartner does not offer a trial service option in relation to this service • Technical Requirements • Gartner will require access to: • Any information requested (some may be potentially sensitive) regarding the data centre optimisation project, electronically and/or in paper format • Where applicable: provider information electronically and/or in paper format