Sutter Health Emergency Management System (SHEMS)

1. Sutter Health Emergency Management System (SHEMS)

2. Sutter Health Incident Command System • Purpose: • Provide an organized structure to assist Affiliates in maintaining optimal patient care in the event of a catastrophe. • Initiate recovery processes. • Design for Customer Needs • Purpose: • Utilize the Design for Six Sigma methodology to identify customer needs and develop a program to fulfill those needs. • Mitigation/Preparedness • Response • Business Continuity • Recovery SHEMS = • Affiliate Site Assessment • Purpose: • Evaluate Affiliate’s ability to be self • sustainable for the first 96 hours of a • Catastrophe. Business Continuity Initiative Purpose: Protect the most critical aspects of our business to ensure continuity of mission.

3. Applying the Hospital Incident Command System to the Lifecycle of an Event

4. The 8 Steps to the Lifecycle of an Event Disrupted Operations • Event Recognition • Alert/Notification • Activate/Mobilization • Incident Operations • Management by Objectives Event • Demobilization • Transition to Long-term Recovery • Return to Readiness Normal Operations Response

5. SHEMS Resources • SHEMS Hotline • SHEMS Duty Officer On-call 24/7 • 4 Response Levels

6. SHEMS Resources • Sutter Health Incident Command System • Mirrors Hospital Incident Command System (HICS) • Incident Management Team (IMT) • Activation Protocols • Incident Command Center (ICC)

7. SHEMS Resources • SHEMS Event Management Tool (EMT) • Automates HICS Process • IRG scenarios built into the tool • Incorporates various HICS Forms • Allows users to interact at multiple locations via the web-based tool • Post incident reports can be turn in to required government entities.

8. SHEMS Resources • Allows user to: • Update the incident • Create, Send, & Receive • Messages • Requests • Track current and ongoing incident issues

9. SHEMS Resources • Electronic Department Status Forms

10. SHEMS Resources • Department Status Summary

11. SHEMS Resources • Communication Redundancy • Everbridge Mass Notification System • Redundant outside of Sutter Health’s network • Equipped with an outbound notification system and a Patient 1-800 Call-in status line • Features: • Multiple pathways - email, cell phone, home phone • Emergency and/or Standard Message, • Polling /Quota • Built in Conference Bridge

12. SHEMS Resources • Communication Redundancy • HAM Radio Network • Satellite Phone • GETS • WPS • TSP

13. SHEMS Resources • Sustainable Staffing • Additional additional staff • EE payment and Benefits • Dependant care, • Crisis Counseling teams • SHEMS Supply Cache • ACS • Building Restoration • General clean-up contractor • Record restoration service • HazMat clean-up service

14. SHEMS Resources • Business Continuity Planning • Purpose: The ultimate goal of Business Continuity Planning is to resume business functions to a normal state after a period of time post event • Provides Information Regarding: • Critical Business Processes • Critical Equipment and Resources • IS Applications • Staff Positions • Critical Records • Departmental Dependencies

15. Closing Thoughts