1 / 35

Capacity Building Programme of Handicap International in South East Europe

Capacity Building Programme of Handicap International in South East Europe. Module 4 – Seminar on Quality of Social Services Tirana, December 2008 Michael Crowley - Ireland. Council of Europe Action Plan 2006 - 2015.

faraji
Download Presentation

Capacity Building Programme of Handicap International in South East Europe

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Capacity Building Programmeof Handicap International in South East Europe Module 4 – Seminar on Quality of Social Services Tirana, December 2008 Michael Crowley - Ireland

  2. Council of EuropeAction Plan 2006 - 2015 To promote the rights and full participation of people with disabilities in society : Improving the quality of life of people with disabilities 2006 - 2015

  3. Council of Europe Action Plan2006 - 2015 • Participation in Public & Political Life • Participation in Cultural life • Information & Communications • Education • Employment, Vocational Training & Guidance • Built Environment • Transport • Community Living

  4. Council of Europe Action Plan2006 - 2015 • Health Care • Rehabilitation • Social Protection • Legal Protection • Protection against Violence & Abuse • Research & Development • Awareness raising

  5. Quality in Social Services Sector • Overview Quality Systems • Brief History • European Quality Approaches • European Modernisation Developments – Europe( Sl 8) • Market Requirements – Guus (Slide 10 Trond) • European High Level Perspective ( Sl 18) • State of Art - Quality in Social Services (Sl 23) • Core Elements • Clarification Terminology

  6. Quality Framework in Social Services Sector • Development Strategy – Quality Framework • Implementation Strategy • Audit / Monitoring Strategy • Funding / Compliance Strategy • National Authority Perspective( Sl 40 EIQA) • Service Provider Perspective (Sl 39 EIQA) • Service User / Client Perspective( Sl 41 EIQA)

  7. EQUASS Assurance • Leadership • Rights • Ethics • Partnership • Participation • Person Centred • Comprehensive • Result Orientated • Continuous Improvement

  8. DRAFT Residential Services forPeople with Disabilities -HIQA • Quality of Life • Staffing • Protection • Development & Health • Physical Environment • Governance & Management

  9. DRAFT Residential Care SettingsChildren & Young PwD - HIQA • Quality of Life • Staffing • Safeguarding & Child Protection • Education, Development & Health • Children’s Rights • Health & Safety • Governance & Management

  10. Social Platform • Dignity& Rights • Service Results • Tailor made Services • User Security • Participation & Empowerment • Holistic& Continuous • Partnership • Skilled Professionals • Transparent & Accountable

  11. European Quality of Life PrinciplesEASPD ValuesQuality of life for all Dignity Emotional well-being Equal opportunities Interpersonal relations Independent living Material well-being Participation in and Personal development Contribution to society Physical well-being Self-determination Social inclusion Equal rights

  12. Golden Quality Principles Social Platform Quality Services: • Respect human dignity and fundamental rights • Achieve results • Tailor-made to each individual • Ensure security to all users, including the most vulnerable • Participative and empower users to take decisions on their own • Holistic and continuous • Provided in partnership with communities and other actors • Provided by skilled professionals working under good employment and working conditions • Managed in a transparent way and are accountable

  13. European Requirements for Quality inSocial Services of General Interest • 1. Rights • 2. Person centred • 3. Comprehensiveness • 4. Participation • 5. Partnership • 6. Result Orientation • 7. Good Governance Source: Positioning Paper Disability High Level Group June 2007

  14. Quality Standard Further Education & Training - FETAC • Communications • Equality • Staff Recruitment & Development • Access, Transfer & Progression • Programme Development, Delivery & Review • Fair & Consistent Assessment of Learners • Protection for Learners • Subcontracting / Procuring Programme Delivery • Self Evaluation of Programmes & Services

  15. HIQADraft Residential Standard • 7 Sections • Quality of Life > 4 Standards - 35 Criteria • Staffing > 1 Standard – 15 Criteria • Protection > 2 Standards – 25 Criteria • Development & Health > 2 Standards – 23 Criteria • Rights > 5 Standards – 35 Criteria • Physical Environment > 2 Standards – 18 Criteria • Governance & Management > 3 Standards – 26 Criteria • 19 Standards • 177 Criteria

  16. Quality Standard for Special Training Centre - QA00/01 • Policy Standards • Service Standards • Management Standards • Financial Standards • Quality Standards

  17. Service ProvidersPerspective Outcome Measurement Michael Crowley Business Excellence Executive Rehab Group Tirana, December 2008

  18. Outcome Measurement • European Context • Service Provider Context • Service / Funding Contractual Agreement

  19. Outcome Targets • Set in Consultation • Addressing Needs Identified • Realistic • Measurable • Attainable

  20. Issues / Risks • General Targets v Specific Targets • Targets Linked to Funding • Hard Outcomes Specific • Quality of Life Outcomes – little recognition • Outcome timeline variable • Service Users needs increasing • Inappropriate referrals • Open Market

  21. Outcome Measurement- Advantages • Supports • Effective delivery of service • Sustainable Success • Performance Management / Measurement • Control sub contracted services • Continuous Improvement • Benchmarking / Bench learning

  22. Outcome Utilisation /Improvement Initiatives • Service Improvement • Proof of Efficiency & Effectiveness • Supports concept Value for Money • Customer Satisfaction – addressing needs • Continuous Improvement • Business Improvement

  23. Conclusion • Issue of the Present / Future • Input Fundamental • Linkage to Funding • Measurement Methodology critical • Strategy for Service Improvement • Key Business Results • Benchmarking

  24. You don’t have to do this, survival is not compulsory W. Edwards Deming

  25. Standards Development & Implementation National Strategy N A T I O N A L I N S P E C T O R A T E Sector Strategy . Sector Standards Development Sector Standards Implementation

  26. Service Providers Perspective - Standards Registration Service Contracts . Service Funding Monitoring & Compliance Market Share Quality Service

  27. Service Users Perspective - Standards Regulated Providers Quality Assurance of Service . Continuous Improvement Service Service User Participation / Feedback Outcomes Focused Individual Needs Results

  28. Standards Implementation Strategy National Launch Regional Launch – Local Service Providers Conferences Service Provider Training / Infromation Staff Training / Information Service User Training / Information Provision of Resources / Suppoerts

  29. National Standards Strategy • Government Commitment • Accountability • Value for Money • Efficiency and Effectiveness • Quality / Continuous Improvement • Sector Standards link to National Strategy • Designated Sector Authority • Standards Development Strategy • Standards Implementation Strategy

  30. Development of Residential Standard for Older People • Working Group • Service Users • Service Providers • Advocacy Groups • Government Officials • Standards Executive – HIQA • Sector Professionals

  31. Development of Residential Standard for Older People • Terms of reference • Review and develop Draft Standard • Research International Standards / Legislation / Best Practice • Establish targeted consultation process • Establish Public consultation • Co-ordinate consultation process • Consider feedback from consultation • Finalise Draft Standard for publication

  32. Development of Residential Standard for Older People • Consultation Process • Targeted Consultation - Professionals • Public Consultation • Workshops • Focus Groups – Existing / Prospective Residents / Family / Carers • Advertisements in National Press • Final National Quality Standard for Residential Care Settings for Older People

  33. Development of EQUASS Standard • Expert Working Group • Existing EQUASS Professionals • Quality Professionals • Service Professionals

  34. Development of EQUASS Standard • Terms of reference • Standard based on Principles of Quality • Defining standards of minimum performance (performance indicators) • Designing a method and instruments for verification • Testing the system in 2 pilots • Evaluation and finalisation

  35. SGGI - Social Services of General Interest • Service Users Perspective • Macro Level

More Related