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Library Products/Customer Services

Library Products/Customer Services. Susan Fisher & Herschel Pollard. Topic Definition. Customers Tangible & Intangible Goods Services. Topic Context. Small library Digitization of regionally significant items Library products/services affect choice of items to be digitized.

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Library Products/Customer Services

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  1. Library Products/Customer Services Susan Fisher & Herschel Pollard

  2. Topic Definition • Customers • Tangible & Intangible Goods • Services

  3. Topic Context • Small library • Digitization of regionally significant items • Library products/services affect choice of items to be digitized

  4. Topic Description—Products • Collection subgroups • Print • Audiovisual • Technology subgroups • Internet access • Online databases • Digital collections

  5. Topic Description—Services • Reference • Programming • Interlibrary loan • Referral • Special services for the disabled • instruction

  6. Topic Scope • Small library with limited collection • Digitization project plans • Items to be digitized • Focus on easily digitized items • Growth over time • A small project with global potential

  7. Project Goals—Primary • Creation of a digital collection • Regional & cultural significance • Relevance to patrons

  8. Project Goals—Sub-goals • Why break up the primary goal • Project Order • Assessing feasibility • Averting pitfalls

  9. Project Goals—Sub-goals • Sub-goal objectives • Budget • Personnel • Collection • Legal • Creation technology • Access technology • Instruction

  10. Project Justification • Resolution of technical concerns • Feasibility • Short- and long-terms effect on the collection • Mitigating potentially negative impact on products or services • Collection and service enhancement

  11. Aspects to Consider • Small library setting • Budget & personnel issues • Technology • Cultural aspects • Collection development decisions • Users • Digitization • Technical issues • Staff size & ability

  12. Web Resources • Available grants for digitization projects • www.imls.gov/applicants/project.shtm • Links to public library digitization projects • www.cmpl.org/digpublib/resources.htm#Public%20Library • How to get started on a small budget • www.scls.lib.wi.us/programs/digitize.html

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