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Improvement Programme Techniques

Improvement Programme Techniques. Content. Context KPIs and Managing risk Understanding your cost base VfM Quick Benchmarking Lean and Rapid Process Design Timetabling and Space Management Options for Service Delivery. Context. Which University KPIs are you supporting?

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Improvement Programme Techniques

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  1. Improvement Programme Techniques

  2. Content Context KPIs and Managing risk Understanding your cost base VfM Quick Benchmarking Lean and Rapid Process Design Timetabling and Space Management Options for Service Delivery

  3. Context Which University KPIs are you supporting? What are your PIs and how are you performing? What are your strategic risks? What do your services cost? How good are customer satisfaction levels?

  4. KPIs and managing risk • Include KPIs into corporate dashboards • Link KPIs to the risk register; this helps • ensure an overall view of VFM and the impact of failure • cover areas not explicitly mentioned in the Corporate Plan • assists individuals in their decision making and prioritisation.

  5. Risk awareness and mitigation

  6. Understanding your cost baseMethodology • ABC-type methodology • Payroll report – ALL university staff • Dept, name, employee no, grade, FTE • Separate staff between academic and support • Allocate support staff FTE across activities • Add payroll costs – employee no key • Prepare management reports

  7. Template

  8. FTE/Cost Support Activity by Location

  9. Opportunities Identified

  10. VfM

  11. VfM - Resource and Satisfaction Grids

  12. Quick Benchmarking

  13. What is Lean? Identify Customers & Specify Value Pursue Perfection Maximise The Value Respond to Customer Pull Identify & Map the Value Stream Create Flow by Eliminating Waste

  14. Elements of the Lean Project • Vision • University • Alignment • OSHEU • Prioritisation Strategy • HUMRS • Measures • Action Plans • PLANN • Purchase to Pay • Current State End-to-End • Course Approval • Future State • Implementation Plans • Research Funding Continuous Improvement • INTER • Specific Problem • RACDV • Limited Area • Payroll

  15. Process Review Structured and managed framework Complement internal offering Guide change management. Pointing to good practice Challenging by benchmark Additional flexible resource Honest broker Participative or consultant led PR Organisation, policy, resources Approach documentation and ‘Toolkit’ Assist with planning for implementation

  16. Rapid Process Design

  17. Rapid Process Design: Action Plan

  18. Timetabling POLICY CONSTRAINTS SPACE CONSTRAINTS STUDENT CHOICE PLANNING DATA ENTRY TIMETABLING ROOM ALLOCATION PUBLISHING PROCESS ORGANISATION CALENDAR SYSTEMS ENABLERS

  19. Timetabling and Space Planning CORPORATE PLAN Student nos. Programmes FINANCIAL FORECAST Required capacity * best utilisation POLICY CONSTRAINTS Contact hrs Length of teaching day Class size etc GAP OPTIONS APPRAISAL Actual capacity * actual utilisation ESTATES STRATEGY TIMETABLING

  20. Options for Service Delivery SUMS with HEI HEI Communication strategy engaging stakeholders

  21. Assessment

  22. Contacts Bernarde Hyde m.b.hyde@reading.ac.uk 0118 935 7073

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