Spring Into Quality Symposium March 14, 2014

1. “Enhancing Communication Among Providers & Patients Using Enhanced Technologies” Alan Snell, MD, MMM Dave Wortman, Chairman & CEO, Diagnotes Spring Into Quality Symposium March 14, 2014

2. Healthcare communication is complex

3. Effective communication is critical

4. It’s not just about devices “The number one problem in healthcare today is communication.” - Physician Executive, Regional Health System

5. The impact of communication issues is enormous

6. Common communication challenges • Handling patient calls after business hours • Remote physician consults • Healthcare professionals visiting patients at home • Documenting clinician activity away from the office • Referring patients to other physicians • Admitting ER patients to hospital • Care team coordination

7. The solution has a complex set of requirements • Make the right connections in real-time • Connect to physicians, patients, care team and office staff • Use either phone calls or text messaging • Call schedulesare accessible (and maintainable) online • Sender is notified when messages are received and opened • Recipients can respond without searching for contact information • Deliver patient information how, when & where it’s needed • Patients are able to describe problems in their own words • Patient medical records are automatically delivered to clinicians • Only relevant information is presented, in an easy to read format • Document encounters easily and immediately • Actions taken can be specified • Encounter notes can be prepared, either by typing or dictation • Diagnosis and procedure codes are easily identified • Records of all encounters are maintained and reviewable • All fast, reliable, secure, and on any device

8. Diagnotes gives you the needed communication tools • Accurate routing of calls & messages • Supports voice calls and text messaging • Uses built-in provider directories and call schedules • Provides real-time alerts and notifications • Available using smartphones, tablets and PC/laptops • Automatic delivery of key patient data • Gives patients and clinicians the ability to record the reasons for their call • Retrieves patient information from any source • EMR, HIE or other databases • Delivers relevant data to any device in an easy-to-review format • Immediate, Hassle-free Documentation • Provides encounter status and disposition • Supports both dictated and and typed notes • Allows specification of diagnosis and procedure codes • Maintains complete log of all encounters A complete mobile and web-based software system designed by clinicians for clinicians

9. Everyone benefits from better communication • Improve productivity by streamlining and standardizing communication workflows • Increase profitability by eliminating costs, maximizing revenue and mitigating HIPAA and malpractice risk • Enhance both physician and patient satisfaction by enabling more convenient and better informed communication

10. The Debut of the Intelligent Medical Homepart ofThe Intelligent Hospital™ and Health Pavilion

11. HIMSS14 Intelligent Medical Home

12. HIMSS14 Intelligent Medical Home

13. HIMSS14 Intelligent Medical Home

14. Questions? Spring Into Quality Symposium March 14, 2014