1 / 21

TELEWORKING: Productivity over Presence

TELEWORKING: Productivity over Presence. State Purchasing’s Story. What is Telework?. Summary of telecommuting trends:. Regular work-at-home, among the non-self-employed population, has grown by 140% since 2005, nearly 10x faster than the rest of the workforce or the self-employed.

fermin
Download Presentation

TELEWORKING: Productivity over Presence

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. TELEWORKING:Productivity over Presence State Purchasing’s Story

  2. What is Telework?

  3. Summary of telecommuting trends: Regular work-at-home, among the non-self-employed population, has grown by 140% since 2005, nearly 10x faster than the rest of the workforce or the self-employed. 4.3 million employees (3.2% of the workforce) now work from home at least half the time. Forty percent more U.S. employers offered flexible workplace options than they did five years ago. Still, only 7% make it available to most of their employees. 50% of the US workforce holds a job that is compatible with at least partial telework and approximately 20-25% of the workforce teleworks at some frequency 80% to 90% of the US workforce says they would like to telework at least part-time. Two to three days a week seems to be the sweet spot that allows for a balance of concentrative work (at home) and collaborative work (at the office).

  4. Background • Buildings • Aging • Costly • Growth • Teleworking • Structure? • Technology? • Roll-out?

  5. Can this work? How do we make this happen? PILOT • Understand the Culture • Research • Private Sector • Public Sector • City of Nashville • State of Washington

  6. PILOT • Process Review  Process Improvement • Why do we do it that way? • What might not work? • Performance Management • Metrics • Space Utilization • What are we doing with all our space? • “MySpace”

  7. Division of Purchasing Teleworking Pilot

  8. The Processes • Internal Process Review WHY? • Solicitations, Contracts, Signatures • Print vs Paperless • Do more with less • Roles and Responsibilities • Front Desk

  9. The Technology • Hardware • Laptops • Phones • Software • Google Suite • Gmail • Hangouts • Meets • Team Drive • Adobe • DC Licenses • Signatures • E-Sign • Avaya Softphone

  10. The Metrics ORIGINAL METRICS • Attendance at weekly staff training meetings • Conduct solicitations following the Utah Procurement Code • Improve efficiency and effectiveness of operations • Improve Customer Relations TELEWORK METRICS • 24-hour response time • Issues with solicitations due to lack of Utah Procurement Code knowledge • Time of processing contracts to review within Purchasing • Proactive resolicitation of Cooperative Contracts to prevent lapses • Completion of solicitations based on process metrics dashboard

  11. The Metrics TELEWORK METRICS • 24-hour response time • Issues due to lack of Utah Procurement Code knowledge • Processing contracts to review within Purchasing • Proactive resolicitations of Cooperative Contracts to prevent lapses • Completion of solicitations based on process metrics dashboard

  12. The Now • 83% Participation • 26 of 29 employees • 6 are 5-dayers • Investment in new technology to further support • Headsets • Soft Phone • Meeting Owls • Teleconference room • Decrease in overall sick days used • Increase in overall productivity • Increase in deliberate communication

  13. The Now Quarterly Team Building Activities

  14. Productivity over Presence Teleworking

  15. Culture • Presence does not mean productivity • Tsunami • Consider the shift in the workforce • Find the Champions • Implement in phases • Everyone is a teleworker

  16. “Great managers manage outputs, not what seat someone is sitting”

  17. Technology What do you already have Need vs Want Culture

  18. Pilot Closeout • Teleworking is a benefit, but it’s not for everyone • Management style changes • Deliberate Communication is key • Make expectations clear • Chained to the desk • Physical proximity does not equal • Productivity • Collaboration • Connectivity

  19. Jeff Mottishaw • Former Director, Division of Fleet, DAS • Senior Consultant, GOMB • Telework Enterprise Program • Roll-out of Telework across State Agencies systematically • Develop metrics • Train on available tools • Support the culture • jeff@Utah.gov

  20. “If government is about service, then government must change with those it serves.” -Marilee Richins, Deputy Director, DAS

  21. Questions? Windy Aphayrath Assistant Director State of Utah, Division of Purchasing waphayrath@Utah.gov 801.538.3097

More Related