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Marketpoint | Green Rd Pharmacy Sept| Oct | Nov Behaviours Review

Marketpoint | Green Rd Pharmacy Sept| Oct | Nov Behaviours Review. RETAIL PERFORMANCE METRICS. Critical. Pharmacy. Footwear. IMPORTANCE OF BEHAVIOURS. Pet. Jewellery. Fashion. Telco . Sports. Electrical. Furniture. Important. Home|Gift. Entertainment. Forecourt. Grocery.

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Marketpoint | Green Rd Pharmacy Sept| Oct | Nov Behaviours Review

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  1. Marketpoint | Green Rd Pharmacy Sept| Oct | Nov Behaviours Review RETAIL PERFORMANCE METRICS

  2. Critical Pharmacy Footwear IMPORTANCE OF BEHAVIOURS Pet Jewellery Fashion Telco Sports Electrical Furniture Important Home|Gift Entertainment Forecourt Grocery Discount Ancillary High Customer Lifetime Value (ATV, Loyalty, Expectation) Low

  3. BEHAVIOURS LADDER

  4. RETAIL BEHAVIOURS Sept | Oct | NovMarketpoint | Green Rd Pharmacy Versus Sector

  5. In Summary for Retail Behaviours – Status Retention– Marketpoint | Green Rd Pharmacy isoutperforming the pharmacy average by a huge differential across all behaviours. Customer awareness, proactive offers of help and linkselling in retail is significantly above the pharmacy sector average. All Service Interventions –With regards to all seven behaviours Marketpoint and Green Rd Pharmacy is 31% above the Pharmacy sectors average in retail. • Marketpoint | Green Rd Pharmacy – 9.26 | Pharmacy Average – 7.07

  6. OTC BEHAVIOURS Sept |Oct| Nov Marketpoint | Green Rd Pharmacy Versus Sector

  7. In Summary for OTC Behaviours – Status Retention – Marketpoint / Green Rd Pharmacy areoutperforming the pharmacy average in OTC with regards to all 7 behaviours. The pharmacy particularly excels at approaching the customer and offering help. Customer awareness is very good. Linkselling skills are excellent and exceed the market by 37%! • Overall Service –Marketpoint / Green Rd Pharmacy has out performed the OTC market by 14% with regards to all behaviours. Excellent work! • All Service Interventions for OTC – Marketpoint | Green Rd Pharmacy – 8.86 | Pharmacy Average – 7.85

  8. Marketpoint | Green Rd Pharmacy Net Promoter Score

  9. The Net Promoter Score is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.By asking one simple question — How likely is it that you would recommend your company to a friend or colleague? — you can track these groups and get a clear measure of your company’s performance through your customers’ eyes. Customers respond on a 0-to-10 point rating scale and are categorized as follows:Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fuelling growth.Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth. To give an indication: according to Reichheld, creator of the NPS concept, the average American company scores less than +10 on the NPS, while the highest performing organizations are situated between +50 and +80. These values may however vary considerably from sector to sector and from culture to culture.

  10. NPS TABLE

  11. Sept | Oct | Nov - OTC BEHAVIOURS – BY Month

  12. Sept | Oct | Nov - Retail BEHAVIOURS – BY Month

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