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Premier Online Care

Premier Online Care. Situation Review. POC HOME. Navigation. What is the Navigational Objective?. Get the user to any task as quick as possible. POC HOME. Contextual Error. Navigation. POC HOME. TASK. Navigation. POC HOME. Navigation. Contextual Error. TASK. POC HOME. Navigation.

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Premier Online Care

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  1. Premier Online Care Situation Review

  2. POCHOME Navigation What is the Navigational Objective? Get the user to any taskas quick as possible.

  3. POCHOME Contextual Error Navigation

  4. POCHOME TASK Navigation

  5. POCHOME Navigation Contextual Error TASK

  6. POCHOME Navigation

  7. POCHOME Navigation

  8. AS-IS Navigation Current Objective:Get the user to any taskas quick as possible. Sounds good, as long as the user is not confused and does not encounter errors.

  9. Summary • All pages are accessible from any page regardless of relevance. • This provides the user with access to many pages that cause navigational errors because the system requires specific “context” to successfully navigate to some of these pages. • Ultimately, total access to all pages produces more confusion and frustration than ease of use as intended.

  10. New Navigational Objective Get the user to the right task, without errors as quick as possible

  11. Navigational Requirements • Narrow the choices • Use landing pages • Eliminate navigational errors • Relevant task navigation after completion of tasks

  12. Back to the Beginning HOME

  13. Clean the Slate HOME

  14. FAN Other BAN Requests CTN Organize HOME Logical Groups

  15. HOME Focus - Narrow Users’ Choices

  16. HOME Task Flow Next Steps Focus on Task

  17. HOME Consistency Main Landing Page BANAdmin & TCM CTN Landing Page CRU

  18. A look at the newPremier Online Care

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