LawHelp Network Session TIG Conference January 12, 2012

1. LawHelp Network Session TIG Conference January 12, 2012

2. Agenda • Welcome and Introductions • Network Highlights & Priorities for 2012 • 2012 Development Initiatives • LawHelp • probono.net • LawHelp Interactive • 2012 Program Initiatives and Network Support

3. Introductions • What’s one aspect of your statewide websites you are especially excited about? • What’s one area you want to prioritize in 2012? • Creating new content areas • Integrating new technology • Expanding outreach and marketing • Other ideas?

4. LawHelp Development Initiatives

5. 2012 Development - LawHelp • LawHelp Rebuild rollout & adoption • LawHelp mobile platform • LawHelp-LHI content widgets • GA self-help mini-portal • MN library satellite sites • National LawHelp.org/espanol • API and content-sharing

6. LawHelp Rebuild Rollout & Adoption • Rollout underway! • Groups 5 & 6 admin training next week • All states launched by end of Q1 • Starter translation sets available for Spanish mirror and Spanish, Mandarin, Tagalog, Vietnamese and Russian mini-portals • Q2 releases: expanded admin roles, internal site reports and tickler system

7. LawHelp mobile platform • 2010 TIG grant to Montana Legal Services Association • Project partners: Colorado Legal Services, Northwest Justice Project and Pro Bono Net • Goal: Increase access to LawHelp's self-help and referral information for the growing number of people accessing the Internet through mobile devices • Available to all LawHelp states after pilot stage in MT this spring

8. Mobile design previews

9. LawHelp-LHI content widgets • 2011 TIG grant to Atlanta Legal Aid Society • Partners: ALAS and Nebraska Legal Services • Goal: Develop ability to integrate LHI interviews into statewide websites and other contexts for more seamless user experience.

10. Embedded within a statewide public website

11. Embedded within another context (e.g. iGoogle homepage)

12. GA self-help mini-portal • 2010 TIG to Atlanta Legal Aid Society - Partners: Fulton County courts, Atlanta Volunteer Lawyers and PBN • Goals: • Create multimedia consumer materials and A2J interviews for court self-help centers • Develop LegalAid-GA.org mini-portals for use on court public access workstations

13. Early mock-up

14. MN Library Satellite Sites • 2010 TIG grant to Legal Aid Society of Kentucky • Partners: Central Minnesota Legal Services, Minnesota Legal Services Association and Pro Bono Net • Goal: Expand library partnerships through localized, library-specific LawHelpMN.org satellite sites • Sites will feature a curated set of local self-help and referral information • Available at public library workstations and online • Replicable by other LawHelp states after a pilot stage in MN

15. National LawHelp.org/espanol • 2011 TIG grant to Legal Aid Society of Northeastern New York • Partners: LawHelp.org/NY and Pro Bono Net • Goal: Increase awareness of and access to legal aid online resources and services for Spanish-speaking LEP clients nationally and in New York State

16. National LawHelp.org/espanol • Create a Spanish version of LawHelp.org national homepage with links to state mirror sites and Spanish content • Develop 10 nationally-relevant online guides in English and Spanish to help clients understand the legal system and their language access rights • Launch LiveHelp assistance on LawHelp.org/espanol

17. AR Ntl Content Sharing • 2009 grant to Center for Arkansas Legal Services • Partners: Arkansas Legal Services Partnership and Pro Bono Net • Goal: To share public content resources with centralized ShareLaw.org website for all website coordinators, and to share content more easily within the probono.net system. • Will use LawHelp API to share content to ShareLaw. • Can set-up pilot accounts now for interested states. • Beginning of Q2 rollout of changes to probono.net.

18. probono.net Development Initiatives

19. 2011-12 Development – probono.net • Enhanced new cases application (done) • Calendar and cases widgets • FloridaProbono.org custom design • Enhanced content personalization • MA statewide pro bono website

20. Enhanced new cases application • Funded by ProJusticeMN and probono.net/NY partners • Site members can now subscribe to email alerts for new case notifications by county or topic • New workflow for members to view the status of cases and review, accept and close case listings online. • Tools for PAI coordinators to track placement status

21. Enhanced new cases tool

22. Calendar and cases widgets • Funded by 2010 TIG grant to Mississippi Center for Legal Services • Partners: Mississippi Volunteer Lawyers Project and Pro Bono Net • Goal: Increase awareness of and access to pro bono training and case information statewide • “Widgetize” the probono.net calendar and cases widgets for easy embedding on partner sites

23. Calendar and cases widgets User view of widget generator Admin view of widget controls

24. FloridaProBono.org custom design

25. Enhanced content personalization • 2011 TIG grant to Central California Legal Services • Partners: OneJustice, LAAC and Pro Bono Net • Goal: Expand pro bono participation in CA’s rural Central Valley • Enhance member reporting and content personalization by area of interest • Rollout in Q2 2012

26. MA Statewide Website • TIG 2011 grant to Volunteers Lawyers Project at the Boston Bar Association • Goal: To build a new statewide website for Massachusetts on probono.net. • Enhancements include: • New clinics/projects tool • Single sign-on • Email resources to admin inbox for approval

27. LawHelp Interactive Development Initiatives

28. Minnesota E-filing pilot • 20111 TIG grant to Central Minnesota Legal Services • Partners: MN Legal Services Coalition, Hennepin County Self Help Center • Goals: To develop an e-filing interface for SRLs that will enable those filing for Domestic Violence protection and Civil Harassment to create the forms and then e-file them via LHI. • The two forms will be automated and modified to allow for e-filing with the court’s e-filing vendor system. • The pilot will be limited to two forms and to users of the self help center in Hennepin County.

29. CitizenshipWorks LHI Initiative • Funded by the Knight Foundation and the Carnegie Foundation • Partners: Immigration Advocates Network and New American Citizenship Coalition (NACC) • Host two Citizenship A2J templates - the N-400 form and a self screening tool. • Develop capacity to support large group clinics via LHI - Q1 2012 • Support for API content (Mandarin and Vietnamese) on LHI and A2J Author. • Enhance the reporting infrastructure of LHI for evaluation purposes.

30. 2012 PBN Program Initiatives

31. 2012 PBN Program Initiatives National marketing support: • ALM regional marketing partnership • PA, DC, TX, GA, FL • LawHelp redesign marketing support • National LawHelp.org library training initiative • 4 webinars • National marketing pieces in English and Spanish • State networking and outreach support

32. 2012 PBN Program Initiatives • Community Training series with LSNTAP • LawHelp and probono.net admin trainings • LiveHelp replication and expansion support

33. Thank you! Liz Keith – lkeith@probono.net Allison McDermott– amcdermott@probono.net Jillian Theil – jtheil@probono.net Jim Wiegand – jwiegand@probono.net