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IMPROVED RESPONDENT EXPERIENCE AND QUALITY THROUGH FEEDBACK

IMPROVED RESPONDENT EXPERIENCE AND QUALITY THROUGH FEEDBACK. Anneli Ström, Statistics Sweden. Content. Purpose Technichal solution Information in the feedback report Who will recieve the report ? Evaluation The feedback report in the future. Feedback. Motivate the respondents

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IMPROVED RESPONDENT EXPERIENCE AND QUALITY THROUGH FEEDBACK

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  1. IMPROVED RESPONDENT EXPERIENCE AND QUALITY THROUGH FEEDBACK Anneli Ström, Statistics Sweden

  2. Content • Purpose • Technichal solution • Information in the feedback report • Whowillrecieve the report? • Evaluation • The feedback report in the future

  3. Feedback • Motivate the respondents - Outcome of the survey - Comparision with other surveys • Feedback is recieved in a positive way

  4. Purposeofour feedback report • To motivate the respondents. • To reducenon-responses and shortenproduction time. • To increase data quality and the number of re-contacts.

  5. Technical solution • Uses the same technical solution as the webbasedcollection. • Tables with aggregated data from the different surveys. • Updateddaily

  6. Information in the feedback report

  7. Whowillrecieve the report?

  8. Evaluation • 290 municipalities • 87 officials from 79 different municipalitiesanswered the form. • 70 hadlooked at the report and thought it washelpful for the reporting • 24 contributedwith suggestions for improvement • 6 had not looked at the feedback report

  9. Evaluation • Highlyappreciated • An easywayto check the vadility • Goodoverview • Founderrorstocorrect • Positive that it arrivedshortlyaftertheyreported the data

  10. Evaluation • Moredetailed information is desired • Moremeasures for qualitycontrols • Put the data in relation to a referencepoint

  11. The feedback report in the future • Developmenttosuit the needs. • Improve and expand the existing feedback report. • Make it available for non-governmentalschools. • Addmorecalculations and comparisions. • Evaluatewhether the methodcan be usedmore genrerally in both business and public sector.

  12. Thankyou! anneli.strom@scb.se

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