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See your company through your customers eyes.

See your company through your customers eyes. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Email: pete@capeesh.com.au - Website: www.capeesh.com.au. CallBacks.

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See your company through your customers eyes.

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  1. See your company through your customers eyes.

  2. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Email: pete@capeesh.com.au - Website: www.capeesh.com.au CallBacks • Evaluates the service provided by your company to current and potential customers by contacting them direct • Immediate results – fast turn around of clear and current data • Training success – immediate impact on training • Tracking – by question, date, outlet/salesperson, area, state etc. • Accountable – managers and employees are accountable for their performance good or bad • Marketing focus – analyse data over a marketing drive period • Abundance of reports - endless • Zooming in on the extremely important aspects of your business

  3. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Email: pete@capeesh.com.au - Website: www.capeesh.com.au How Does It Work… Step 1 • You supply us with a list of customers / potential customers • All information remains strictly confidential • It is important the list be current • And the data accurate

  4. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Email: pete@capeesh.com.au - Website: www.capeesh.com.au How Does It Work… Step 2 • We contact your clients using a professional bank of telephone operators

  5. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Email: pete@capeesh.com.au - Website: www.capeesh.com.au How Does It Work… Step 3 • Our operators will politely enquire if the service they received met with their expectations • Our operators will probe into the critical areas of your business and ascertain exactly the interaction that took place between the customer and your salesperson

  6. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Email: pete@capeesh.com.au - Website: www.capeesh.com.au How Does It Work… Step 4 • Our operators will enter the conversation into a specifically tailored computer program • The conversation will be broken down into categories that apply to your business • The data will be collated by using a multiple choice selection designed by us and you • General comments will also be made in all areas where appropriate to give you the complete story

  7. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Email: pete@capeesh.com.au - Website: www.capeesh.com.au How Does It Work… Step 5 • The information will be downloaded in it’s entirety and presented in a summary report • The report will cover all aspects of your business and summaries in data and graph form • Reports • Daily • Weekly • Monthly • Yearly

  8. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867 Email: pete@capeesh.com.au - Website: www.capeesh.com.au What the Clients Say • “It has allowed us to get feedback from more of our customers at a good value price” • “It has allowed us to sample real customers rather than those that are paid to mystery shop” • “The data is well presented, easy to read and allows us to decipher trends very quickly” • “It provides an opportunity to get feedback on the spot which tends to be more honest”

  9. 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8358 3111 Email: pete@capeesh.com.au - Website: www.capeesh.com.au Find Us • ADDRESS: 2 Wilton Avenue SOMERTON PARK SA 5044 • TEL: (08) 8358 2222 • FAX: (08) 8125 5867 • Email: pete@capeesh.com.au • Web: www.capeesh.com.au

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