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Program Impacts

2011. Baldrige Performance Excellence Program. Program Impacts. Baldrige Performance Excellence Program | www.nist.gov/baldrige. Baldrige Impacts. Baldrige among Leadership Excellence ’s Best Leadership Programs. Top-10 government/leadership program for three consecutive years

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Program Impacts

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  1. 2011 Baldrige Performance ExcellenceProgram Program Impacts Baldrige Performance Excellence Program | www.nist.gov/baldrige

  2. Baldrige Impacts

  3. Baldrige among Leadership Excellence’s Best Leadership Programs • Top-10 government/leadership program for three consecutive years • Survey responses, interviews, and site visits • Seven criteria

  4. Factors behind the Impact • Program participants • State, regional, and local Baldrige-based programs • International interest

  5. Baldrige Participants • 86 Baldrige Award recipients (91 awards) • 1,461 award applications • More than 6,100 trained examiners • Widespread participation • Over 90 percent of program support from private-sector contributions

  6. Award Recipients • Increase competitiveness of U.S. organizations • Give presentations to all sectors • Give presentations at The Quest for Excellence® and regional conferences • Influence customers/suppliers • Host seminars and workshops • Write articles

  7. 2010 Award Recipients:Dramatic Returns on Investment in Performance Excellence

  8. MEDRAD Product and Process Outcomes

  9. Nestlé Purina PetCare Co. Revenue Pet Care Market Share Nestlé Purina Nestlé Purina Brand Awareness

  10. Freese and Nichols Customer Outcomes

  11. K&N Management Hospitality Rating Based on your experience, are you more likely to return here or to a similar restaurant? Mighty Fine Rudy’s Best Competitor Customer-Focused Results

  12. Advocate Good Samaritan Hospital Mortality Index (Actual/Expected) Physician Loyalty (Percentile) GOOD GOOD GOOD Inpatient Market Share, 2007-2010 GOOD Health Care and Workforce Outcomes

  13. Montgomery County Public Schools Student Learning Results

  14. State and Local, Regional, and Sector-Specific Programs • National coverage • Feeder system • Leveraging of the national program

  15. States with Baldrige-Based Award Programs www.baldrigepe.org/alliance

  16. Baldrige-Based Award Programs in 2010 • 36 active state, local, and regional programs • For 30 of the state and local award programs:* • 327 award applications • 2,003 examiners trained 27 Baldrige Award recipients first earned the highest-level award in their states. * As reported to the Alliance for Performance Excellence.

  17. Award Recipients: Manufacturing • 3M Dental Products Division (1997) • ADAC Laboratories (1996) • Armstrong Building Products Operations (1995) • AT&T Transmission Systems Business Unit (1992) • The Bama Companies, Inc. (2004) • Boeing Airlift & Tanker Programs (1998) • Cadillac Motor Car Company (1990) • Cargill Corn Milling North America (2008) • Clarke American Checks, Inc. (2001) • Corning Telecommunications Products Division (1995) • Dana Corporation—Spicer Driveshaft Division (2000) • Eastman Chemical Company (1993) • Honeywell Federal Manufacturing & Technologies (2009) • IBM Rochester (1990)

  18. Award Recipients: Manufacturing • KARLEE Company, Inc. (2000) • MEDRAD, Inc. (2003, 2010) • Milliken & Company (1989) • Midway USA (2009) • Motorola CGISS (2002) • Motorola, Inc. (1988) • Nestlé Purina PetCare Co. (2010) • Solar Turbines Inc. (1998) • Solectron Corporation (1991 and 1997) • STMicroelectronics—Region Americas (1999) • Sunny Fresh Foods, Inc. (2005) • Texas Instruments Defense Systems & Electronics Group (1992) • Westinghouse Commercial Nuclear Fuel Division (1988) • Xerox Corp. Business Products & Systems (1989) • Zytec Corporation (1991)

  19. Award Recipients: Service • AT&T Consumer Communications Services (1994) • AT&T Universal Card Services (1992) • BI (1999) • Boeing Aerospace Support (2003) • Caterpillar Financial Services Corp. U.S. (2003) • Dana Commercial Credit Corporation (1996) • DynMcDermott Petroleum Operations (2005) • Federal Express Corporation (1990) • GTE Directories Corporation (1994) • Merrill Lynch Credit Corporation (1997) • Operations Management International, Inc. (2000) • Premier Inc. (2006) • The Ritz-Carlton Hotel Company, L.L.C. (1992, 1999) • Xerox Business Services (1997)

  20. Award Recipients: Small Business • Ames Rubber Corporation (1993) • Branch-Smith Printing Division (2002) • Custom Research Inc. (1996) • Freese and Nichols Inc. (2010) • Globe Metallurgical Inc. (1988) • Granite Rock Company (1992) • K&N Management (2010) • Los Alamos National Bank (2000) • Marlow Industries, Inc. (1991) • MESA Products, Inc. (2006) • MidwayUSA (2009) • Pal’s Sudden Service (2001) • Park Place Lexus (2005) • PRO-TEC Coating Company (2007) • Stoner, Inc. (2003) • Studer Group (2010) • Sunny Fresh Foods (1999) • Texas Nameplate Co., Inc. (1998, 2004) • Trident Precision Manufacturing, Inc. (1996) • Wainwright Industries, Inc. (1994) • Wallace Co., Inc. (1990)

  21. Award Recipients: Education • Chugach School District (2001) • Community Consolidated School District 15 (2003) • Iredell–Statesville Schools (2008) • Jenks Public Schools (2005) • Kenneth W. Monfort College of Business (2004) • Montgomery County Public Schools (2010) • Pearl River School District (2001) • Richland College (2005) • University of Wisconsin–Stout (2001)

  22. Award Recipients: Health Care • Advocate Good Samaritan Hospital (2010) • AtlantiCare (2009) • Baptist Hospital, Inc. (2003) • Bronson Methodist Hospital (2005) • Heartland Health (2009) • Mercy Health System (2007) • North Mississippi Medical Center (2006) • Poudre Valley Health System (2008) • Robert Wood Johnson University Hospital Hamilton (2004) • Saint Luke’s Hospital of Kansas City (2003) • Sharp HealthCare (2007) • SSM Health Care (2002)

  23. Award Recipients: Nonprofit • City of Coral Springs (2007) • U.S. Army Armament Research, Development and Engineering Center (ARDEC; 2007) • Veterans Affairs (VA) Cooperative Studies Program Clinical Research Pharmacy Coordinating Center (2009)

  24. 2011 For More Information • Criteria booklets • Self-assessment tools based on the Criteria • Award recipient videos and profiles • Case studies • Baldrige community www.nist.gov/baldrige baldrige@nist.gov (301) 975-2036 Baldrige Performance Excellence Program | www.nist.gov/baldrige

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