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Program Impacts

2011. Baldrige Performance Excellence Program. Program Impacts. Baldrige Performance Excellence Program | www.nist.gov/baldrige. Baldrige Impacts (through 2011). Baldrige among Leadership Excellence ’s Best Leadership Programs.

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Program Impacts

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  1. 2011 Baldrige Performance ExcellenceProgram Program Impacts Baldrige Performance Excellence Program | www.nist.gov/baldrige

  2. Baldrige Impacts (through 2011)

  3. Baldrige among Leadership Excellence’s Best Leadership Programs • Consistently recognized as top government/leadership program: ranked number 11 in 2011 list of best programs • Based on survey responses, interviews, and site visits • Seven criteria

  4. Factors behind the Impact • Program participants • State, regional, and local Baldrige-based programs • International interest

  5. Baldrige Participants (through 2011) • 90 Baldrige Award recipients (95 awards) • 1,530 award applications • More than 6,600 trained examiners • Widespread U.S. participation • Over 90 percent of program support from private-sector contributions

  6. Award Recipients • Increase competitiveness of U.S. organizations • Give presentations to all sectors • Give presentations at The Quest for Excellence® and regional conferences • Influence customers/suppliers • Host seminars and workshops • Write articles

  7. 2011 Baldrige Award Recipients:Dramatic Returns on Investment in Performance Excellence

  8. Concordia Publishing House Despite difficult times for the publishing industry, the earnings (before interest, taxes, depreciation, and amortization as a percentage of net sales) of this 2011 Baldrige Award winner were at plus-5 percent in 2010, compared with the minus-10 percent recorded in the same year by other comparable church publishers.

  9. Henry Ford Health System This 2011 Baldrige Award winner’s evidenced-based global harm campaign is a national best practice, according to the Institute for Healthcare Improvement. The health center’s performance in relation to overall global harm has improved from approximately 60 harm events per 1,000 patients in the first quarter of 2008 to 40 harm events per 1,000 patients in the second quarter of 2011.

  10. Schneck Medical Center This 2011 Baldrige Award winner consistently demonstrates high levels of performance in relation to patient-focused health care measures, scoring 100 percent in the second quarter of 2011 on 17 of 22 core measures reported for the Centers for Medicare and Medicaid Services.

  11. Southcentral Foundation This 2011 Baldrige Award winner has achieved significant improvements in same-day access to care, which has led to a 50 percent decrease in costly emergency room and urgent care visits, a decrease in specialty care by about 65 percent, a decrease in primary care visits by 20 percent, and a decrease in hospital admissions by 53 percent.

  12. State and Local, Regional, and Sector-Specific Programs • National coverage • Feeder system • Leveraging of the national program

  13. Other Programs in the Baldrige Enterprise The Alliance for Performance Excellence is a nonprofit network of national, state, and local  Baldrige-based award programs. Members of the Alliance contribute over $30 million per year to performance improvement by assisting organizations on their journey to excellence. www.baldrigepe.org/alliance

  14. Baldrige-Based Award Programs in 2011 • 35 active state, local, and regional programs • For 30 of the state and local award programs:* • 291 award applications received • 2,397 examiners trained Most Baldrige Award recipients first earned the highest-level award in their states. * As reported to the Alliance for Performance Excellence.

  15. Award Recipients: Manufacturing • 3M Dental Products Division (1997) • ADAC Laboratories (1996) • Armstrong Building Products Operations (1995) • AT&T Transmission Systems Business Unit (1992) • The Bama Companies, Inc. (2004) • Boeing Airlift & Tanker Programs (1998) • Cadillac Motor Car Company (1990) • Cargill Corn Milling North America (2008) • Clarke American Checks, Inc. (2001) • Corning Telecommunications Products Division (1995) • Dana Corporation—Spicer Driveshaft Division (2000) • Eastman Chemical Company (1993) • Honeywell Federal Manufacturing & Technologies (2009) • IBM Rochester (1990)

  16. Award Recipients: Manufacturing • KARLEE Company, Inc. (2000) • MEDRAD, Inc. (2003, 2010) • Milliken & Company (1989) • Midway USA (2009) • Motorola CGISS (2002) • Motorola, Inc. (1988) • Nestlé Purina PetCare Co. (2010) • Solar Turbines Inc. (1998) • Solectron Corporation (1991 and 1997) • STMicroelectronics—Region Americas (1999) • Sunny Fresh Foods, Inc. (2005) • Texas Instruments Defense Systems & Electronics Group (1992) • Westinghouse Commercial Nuclear Fuel Division (1988) • Xerox Corp. Business Products & Systems (1989) • Zytec Corporation (1991)

  17. Award Recipients: Service • AT&T Consumer Communications Services (1994) • AT&T Universal Card Services (1992) • BI (1999) • Boeing Aerospace Support (2003) • Caterpillar Financial Services Corp. U.S. (2003) • Dana Commercial Credit Corporation (1996) • DynMcDermott Petroleum Operations (2005) • Federal Express Corporation (1990) • GTE Directories Corporation (1994) • Merrill Lynch Credit Corporation (1997) • Operations Management International, Inc. (2000) • Premier Inc. (2006) • The Ritz-Carlton Hotel Company, L.L.C. (1992, 1999) • Xerox Business Services (1997)

  18. Award Recipients: Small Business • Ames Rubber Corporation (1993) • Branch-Smith Printing Division (2002) • Custom Research Inc. (1996) • Freese and Nichols Inc. (2010) • Globe Metallurgical Inc. (1988) • Granite Rock Company (1992) • K&N Management (2010) • Los Alamos National Bank (2000) • Marlow Industries, Inc. (1991) • MESA Products, Inc. (2006) • MidwayUSA (2009) • Pal’s Sudden Service (2001) • Park Place Lexus (2005) • PRO-TEC Coating Company (2007) • Stoner, Inc. (2003) • Studer Group (2010) • Sunny Fresh Foods (1999) • Texas Nameplate Co., Inc. (1998, 2004) • Trident Precision Manufacturing, Inc. (1996) • Wainwright Industries, Inc. (1994) • Wallace Co., Inc. (1990)

  19. Award Recipients: Education • Chugach School District (2001) • Community Consolidated School District 15 (2003) • Iredell–Statesville Schools (2008) • Jenks Public Schools (2005) • Kenneth W. Monfort College of Business (2004) • Montgomery County Public Schools (2010) • Pearl River School District (2001) • Richland College (2005) • University of Wisconsin–Stout (2001)

  20. Award Recipients: Health Care • Advocate Good Samaritan Hospital (2010) • AtlantiCare (2009) • Baptist Hospital, Inc. (2003) • Bronson Methodist Hospital (2005) • Heartland Health (2009) • Henry Ford Health System (2011) • Mercy Health System (2007) • North Mississippi Medical Center (2006) • Poudre Valley Health System (2008) • Robert Wood Johnson University Hospital Hamilton (2004) • Saint Luke’s Hospital of Kansas City (2003) • Schneck Medical Center (2011) • Sharp HealthCare (2007) • Southcentral Foundation (2011) • SSM Health Care (2002)

  21. Award Recipients: Nonprofit • City of Coral Springs (2007) • Concordia Publishing House (2011) • U.S. Army Armament Research, Development and Engineering Center (ARDEC; 2007) • Veterans Affairs (VA) Cooperative Studies Program Clinical Research Pharmacy Coordinating Center (2009)

  22. 2011 For More Information • Criteria booklets • Self-assessment tools based on the Criteria • Award recipient videos and profiles • Case studies • Baldrige community www.nist.gov/baldrige baldrige@nist.gov (301) 975-2036 Baldrige Performance Excellence Program | www.nist.gov/baldrige

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