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Houston Fire Department - Efficient and Effective Fire-Based EMS Response Time Reporting

The Houston Fire Department is a CFAI-accredited agency that reports average and fractile response times for fire-based EMS. The department focuses on resource deployment, fire stations, personnel, and core services to ensure timely and effective response in police, fire, and medical emergencies.

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Houston Fire Department - Efficient and Effective Fire-Based EMS Response Time Reporting

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  1. Houston Fire Department CFAI Accredited Agency fire based EMSaverage and fractile response time reporting

  2. Fire Based EMS

  3. Police, Fire, Medical • Resource Deployment • Fire Stations • Personnel • Units • Core Service • Safety • Intervention • Continuity of Patient Care • Response • Efficient • Effective • Timely Police • Fire • Medical

  4. Response Time Reporting

  5. Components of Response Times • Call Processing Time- Measured between acknowledgement of the call at the HEC and the time the fire station is notified of the emergency. • Turnout Time- Measured from the time the fire station is notified until the first unit is en route. • Travel Time- Measured from the time the first unit leaves the fire station (en route) and arrives at the scene of the emergency. • All three components of the response time are combined to make up the Total Response Time.

  6. Response Time Reporting Formats • Average- Historically this method has been used by the fire service to report response times. • Fractile- Response times are reported at 90% fractile. This number will be higher than an average response time.

  7. What is Fractile Response Time reporting? • A requirement by CFAI* to maintain agency accredited status. • A term used to measure fractions of data, when added together, create a whole. *Commission on Fire Accreditation International – A Division of the Center for Public Safety Excellence.

  8. Example of Average vs. Fractile

  9. Average vs. Fractile 7:04 Average 10:54 90% Fractile

  10. Average vs. Fractile 7:04 Average 10:54 90% Fractile

  11. 2011 HFD Total Response Times(Includes response times to both Fire & EMS events) time represented in mm:ss

  12. 2011 Total Response Times Fire Events

  13. 2011 Total Response Times EMS Events

  14. 2011 HFD Response Time Improvements(Includes response times to both Fire & EMS events)

  15. 2011 HFD Response Time Improvements (Includes response times to both Fire & EMS events)

  16. additional information: CFAI Accreditation

  17. What is CFAI Accreditation? • a comprehensive self-assessment and evaluation model that enables fire and emergency service organizations to: • examine past, current, and future service levels and performance and compare them to industry best practices. • improve service delivery by helping fire departments: • determine community risk and safety needs. • evaluate the performance of the department. • establish a method for achieving continuous organizational improvement.

  18. What are the requirements for Accreditation? • Complete a rigorous self-assessment • Address 253 performance indicators ranging from operations to health and safety to facility maintenance • Develop a Strategic Plan • Forecasting how the department plans to meet its goals for the future • Develop a Standard of Cover • Indicating the department has assessed fire and non-fire community risks and developed baseline and benchmark service level objectives to meet those risks. • Service level performance is documented and validated for at least three years prior.

  19. CFAI Accreditation • HFD began the self-assessment process in 1998 and received its first Accreditation in March 2001. • In March 2006, HFD was re-Accredited. • In March 2011, HFD was re-Accredited again.

  20. What does being an Accredited Agency mean? • The fire protection agency has identified community risk and safety needs. • Emergency service performance has been evaluated and meets the need of the community. • A method for achieving continuous organizational improvement has been established.

  21. The CFAI self-assessment process promotes excellence and encourages quality improvement by enabling fire and EMS agencies to: • Assure colleagues and the public that they have definite missions and objectives that are appropriate for the jurisdictions they serve • Provide a detailed evaluation of the services they provide to the community • Identify areas of strength and weakness within the department • Create methods or systems for addressing deficiencies while building organizational success • Encourage professional growth for both the department and its personnel • Provide a forum for the communication of organizational priorities • Foster national recognition by colleagues and the public • Create a mechanism for developing strategic and program action plans

  22. How Houston compares to other national fire departments: • Houston is the largest accredited municipal fire department in the world. • The United States has 2,162 paid career fire departments. • 93 of those departments are accredited. • Three of those departments serve populations over 1 million: • Houston Fire Department • Miami-Dade Fire Rescue • Orange County Fire Authority

  23. How Houston compares to other large accredited fire departments:

  24. For more information about CFAI Accreditation: • http://www.publicsafetyexcellence.org/agency-accreditation/about-accreditation-cfai.aspx • HFD Staff Services Division: 832-394-6743

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